VP, Business Process Engineering & Agentic AI Innovation

<h3>Accountabilities:</h3><ul>
<li>Partner with the Chief Technology Officer and technology leadership to define and implement enterprise technology strategies for AI platforms, applied AI, and process automation.</li>
<li>Establish technology policies, architectural standards, and governance frameworks that support secure, scalable, and cost-effective delivery.</li>
<li>Align technology investments and transformation initiatives with organizational priorities, mission objectives, and financial constraints.</li>
<li>Design and establish an enterprise Agent Builder Framework for creating, deploying, orchestrating, and managing AI agents.</li>
<li>Define standards for agent orchestration, tool integration, memory, governance, and responsible implementation of agentic AI.</li>
<li>Develop reusable components, templates, and reference architectures to accelerate scalable agent development and serve as the central design authority for agentic AI initiatives.</li>
<li>Lead enterprise-wide business process engineering and automation strategies, identifying and prioritizing high-value opportunities for AI-enabled workflows.</li>
<li>Establish human-in-the-loop models and decision-making frameworks that balance automation with appropriate human oversight.</li>
<li>Develop domain-specific process engineering roadmaps aligned with organizational transformation priorities.</li>
<li>Define foundational architecture for AI platform services, orchestration layers, and enterprise systems, ensuring effective integration across CRM and ERP systems, cloud platforms, and AI services.</li>
<li>Ensure alignment between user-facing experience layers and backend AI, data, and integration platforms.</li>
<li>Manage relationships with external technology vendors and managed service providers (MSPs), establishing standards for AI frameworks, UI/UX, APIs, integrations, and React-based applications.</li>
<li>Oversee vendor-delivered solutions to ensure they meet technical specifications, architectural standards, timelines, and budget requirements.</li>
<li>Provide technical expertise during procurement activities and vendor negotiations.</li>
<li>Establish and monitor platform reliability, performance, and operational excellence metrics.</li>
<li>Foster a high-performing engineering culture centered on innovation, collaboration, continuous improvement, and technical learning.</li>
<li>Lead organizational change initiatives that support adoption of AI-enabled workflows, automation frameworks, and new technology platforms.</li>
<li>Enable internal teams and external partners to adopt new tools and frameworks effectively while promoting inclusive technology design and delivery.</li>
<li>Ensure technology practices align with organizational commitments to affirmative action and nondiscrimination.</li>
<li>Perform occasional evening or weekend work as required and travel approximately 0–10%.</li>
<h2>Requirements:</h2>
<ul>
<li>Bachelor’s degree in Computer Science, Information Management, or a related field, or equivalent professional experience.</li>
<li>Advanced degree, such as an MS or MBA, or equivalent leadership experience strongly preferred.</li>
<li>At least 15 years of experience in enterprise information technology leadership.</li>
<li>At least 10 years of experience in senior-level management roles with multidisciplinary responsibilities.</li>
<li>Proven track record leading large-scale technology transformation initiatives and influencing organization-wide change.</li>
<li>Extensive experience in enterprise platform modernization and AI-enabled transformation.</li>
<li>Strong understanding of enterprise technology strategy, complex technical architecture, and the ability to translate business priorities into practical technical solutions.</li>
<li>Demonstrated fiscal responsibility and experience managing enterprise technology budgets and aligning investments with business needs.</li>
<li>Experience with enterprise systems such as Salesforce, SAP, Oracle/NetSuite, and web-based platforms.</li>
<li>Knowledge of major cloud platforms, including AWS, Microsoft Azure, and Google Cloud.</li>
<li>Experience with integration technologies such as MuleSoft, RESTful APIs, GraphQL, and microservices architectures.</li>
<li>Familiarity with identity and data platforms, including Okta, Gigya, and SQL or NoSQL databases.</li>
<li>Strong understanding of AI and machine learning concepts, AI orchestration platforms, and agent-based architectures.</li>
<li>Ability to establish enterprise architecture standards and coordinate internal teams, external vendors, and managed service providers.</li>
<li>Excellent stakeholder management, communication, and influencing skills, with the ability to bridge business strategy and complex technical concepts.</li>
<li>Strong leadership and change management capabilities, including the ability to build collaborative, high-performing teams and support technology adoption across the organization.</li>
<li>Commitment to inclusive practices, continuous learning, and responsible technology development.</li>
<h2>Benefits:</h2>
<ul>
<li>Annual salary range of $109,000–$260,000 for employees based in the New York City metropolitan area or similarly situated locations. Actual compensation varies according to experience and other relevant factors.</li>
<li>More than 20 days of paid time off, two floating holidays, and nine workplace holidays annually.</li>
<li>Paid year-end office closure between Christmas and New Year’s.</li>
<li>Medical and behavioral health coverage, with individual and family plan options that include wellness, hospitalization, and fertility assistance.</li>
<li>Employer subsidies toward medical insurance premiums.</li>
<li>Dental and vision coverage.</li>
<li>Health Savings Accounts (HSAs) and Flexible Spending Accounts (FSAs), including options for healthcare and dependent care.</li>
<li>Company-paid life insurance.</li>
<li>Flexible work arrangements and a fully remote work environment.</li>
<li>Twelve weeks of paid parental leave.</li>
<li>401(k) retirement plan with employer matching contributions.</li>
<li>Sick leave and short- and long-term disability coverage for salary continuation.</li>
<li>Health and wellness classes and activities throughout the year.</li>
<li>Access to employee engagement groups.</li>
<li>Full-time schedule, generally Monday through Friday, with occasional evening or weekend work as required.</li>
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