Customer Service Representative

We are looking for a Customer Service Representative to join our team and support an automotive technology product used in the United States.

Our client develops anautomotive diagnostic device connected to a mobile app, allowing users to access real-time vehicle information, report issues, and receive support directly from their smartphones. As a CSR, you will play a key role in this experience by helping users understand what’s happening with their vehicle and guiding them through the next steps.

This isNOT a sales role. It is acustomer support position, focused on handling calls, creating tickets, providing follow-ups, and resolving issues.

100% on-site positionatWeWork – Av. Las Américas, Country Club.

Responsibilities

• Serve as thefirst point of contactfor U.S.-based users via phone, email, and chat
• Assist customers when there is an issue with theirvehicle or diagnostic device
• Resolve issues during the call when possible; otherwise,create and manage ticketsfor other teams
• Clearly explainnext stepsand follow up with users until resolution
• Document interactions and feedback in the CRM system
• Collaborate with technical and support teams to resolve complex cases
• Provide product guidance and onboarding support when needed
• Share customer insights to help improve the product and support processes

Requirements

• 3+ years of experiencein customer service or customer support
• Experience supportingU.S.-based customers(preferred)
• Strong communication and problem-solving skills
• Comfortable handling calls and explaining technical or product-related topics
• Experience usingCRM or ticketing systems
• Strong organizational skills, attention to detail, and ability to multitask
• Availability to workon-siteat WeWork (Av. Las Américas, Country Club)
• Open to acontractor arrangement(initially without benefits)
• Occasional schedule flexibility if required