Customer Service & Billing Representative

Job Overview

We are seeking an organized, detail-orientedCustomer Service & Billing Representativefor a full-time,on-site positionat our manufacturing facility. In this dynamic role, you will be the core point of contact for a diverse client base, managing accounts forwalk-in, e-commerce, and distributor customers. You will handle the entire order cycle, directly utilizingQuickBooks and Odoo dailyto manage data entry, invoicing, and collections. Because we manufacture our products in-house, you will collaborate closely with production and warehouse teams, using ourbatch-number tracking systemto ensure accurate inventory control and order fulfillment.

Key Responsibilities

Multi-Channel Customer Support

• Provide friendly, professional, and face-to-face assistance towalk-in customers.
• Manage and resolve incoming inquiries frome-commerce and distributor channelsvia phone and email.
• Educate clients neutrally on product specifications, availability, and lead times based on current production.
• Process customer returns, credits, and exchange requests according to company policy.

Order Processing & Batch Inventory Tracking

• Input all incoming wholesale, online, and counter orders accurately intoOdoo and QuickBooks.
• Verify and track physical inventory levels utilizing ourbatch-number allocation system.
• Coordinate directly with the in-house manufacturing team to monitor order statuses and production schedules.
• Generate warehouse picking slips and packing lists tied to specific product batches.

Invoicing, Billing & Account Resolution

• Generate and email precisecustomer invoicesimmediately upon order fulfillment.
• Auditpast-due aging reportsdaily to identify outstanding client accounts.
• Conduct courteous, professional payment reminders regardingopen balances and payment terms.
• Investigate, document, and resolve billing disputes, pricing miscalculations, or short-payments.

Requirements

Qualifications & Skills

• Experience:2–3 years in customer service or accounts receivable, preferably within amanufacturing or distribution environment.
• Software Proficiency:Required daily operational experience withOdoo ERP and QuickBooksaccounting systems.
• Inventory Knowledge:Previous exposure to inventory management software, specificallylot tracking or batch-number control, is highly preferred.
• Communication:Exceptional verbal and written skills, with the ability to balance strict collection policies with excellent customer care.

Work Structure:Must be able to work 100%on-siteand comfortably pivot between office desk work and front-counter customer interaction.

Benefits

We value our team members and offer a competitive, comprehensive benefits package to support your health, financial well-being, and work-life balance:

• Medical Insurance:Comprehensive medical benefits plan withcompany contribution.
• Supplemental Health:Company-sponsoreddental and visionpackages.
• Life & Disability:Company-sponsoredlife insurance and long-term disability (LTD)protection.
• Retirement Plan:Company-matching retirement planto support your long-term savings.
• Paid Time Off (PTO):Accruedpaid vacation timeand dedicatedpaid sick time.
• Paid Holidays:Paid time off for observedcompany holidays.