Systems Engineer - IT Support

<ul>
<li>Keeping all IT systems running smoothly and ensuring users get the maximum benefit from them</li>
<li>Install and configure computer hardware operating systems, software, and applications</li>
<li>Administration of all IT peripherals</li>
<li>Installation of printer, scanner, and other ICT peripherals</li>
<li>User administration Domain Controller</li>
<li>Configuration of user profile and Office 365 configuration</li>
<li>Assessing the new IT requirements and procuring equipment</li>
<li>L1 and L2 support for all desktop and laptop users</li>
<li>Create, update, and maintain all IT asset inventory documentation</li>
<li>Installation and managing the Anti-Virus</li>
<li>Support and troubleshoot all IT-related issues and escalate to vendors as required</li>
<li>Responsible for keeping all meeting equipment, i.e., conference cam, mic, speaker, and internet, with backup in working condition for smooth meetings.</li>
<li>Responsible for uploading jobs, tenders, policies, and legal sections of the PSW website</li>
<li>Configuration, troubleshooting, and maintaining all Network Equipment</li>
<li>Keeping up-to-date network Diagram of office</li>
<li>Monitoring of the Network to determine bandwidth consumption and outage.</li>
<li>Troubleshoot network problems, diagnosing and solving hardware or configuration faults</li>
<li>Responsible for ensuring network connectivity throughout a company’s LAN/WAN infrastructure with technical considerations.</li>
<li>Installation and support of LANs, WANs, network segments, Internet, and intranet systems.</li>
<li>Managing multiple WAN Links to provide maximum uptime of internet.</li>
<li>Installation and configuration of Wireless network.</li>
<li>Configuring complete Intranet workspace location to give a single point of access to company information for employees using SharePoint online</li>
<li>Design and manage Office 365 SharePoint sites that meet current and future company requirements</li>
<li>Configure and create Site collections, Lists, Document libraries, Pages, and views to collaborate with users.</li>
<li>Implement document management using features like security, versioning, and access level</li>
<li>Create departmental sites and integrate them with the main company intranet site</li>
<li>Create Business process workflows to make the paperless environment</li>
<li>Access to business process flow which can be automated in the company</li>
<li>Understanding the complete process from the relevant department, creating prototyping, providing UAT, making it LIVE, and providing support to the workflows</li>
<li>Set up Microsoft Flows (Power automate) to provide auto approval and status update features based on predefined criteria</li>
<li>Provide technical support to end users and resolve day-to-day issues regarding SharePoint usage</li>
<li>Identify areas and processes where O365 and SharePoint can be better leveraged and facilitate process improvements.</li>
</ul><h2>Requirements</h2><ul>
<li>Bachelor’s Degree in (Engineering/ICT) - preferred</li>
<li>2 to 5 years of relevant experience</li>
<li>Certification in Microsoft Technologies (Office 365, Sharepoint) will be a plus point</li>
<li>MS office, Office 365, WLAN Setup, Basic Video Conferencing Setup, Office 365 Sharepoint and Power Automate</li>
</ul>