Returns Team Leader

We are looking for an experiencedReturns Team Leaderto join ourWarehouse teamand lead daily returns receiving, verification, inventory accuracy, product disposition, and team coordination activities.

Responsibilities:

• Lead dailyreceiving and processing of returned productswithin the Central Warehouse.
• Verify returned quantities, item details, condition, return reasons, and supporting documents.
• Ensure returned products are correctly recorded inWMS/system recordsand maintain full traceability.
• Investigate and resolvequantity, item, documentation, and inventory discrepancieswith Stock Control and relevant teams.
• Ensure returned products are properlysegregated and classifiedbased on condition and approved disposition.
• Coordinate with Quality Assurance for product condition assessment when required.
• Ensure damaged, expired, rejected, or non-conforming products are not returned to available stock without proper approval.
• Coordinate products approved forrestocking, supplier return, disposal, or other approved disposition.
• Lead and allocate daily tasks based on return volumes, workload, and operational priorities.
• Monitor teamproductivity, accuracy, attendance, and compliancewith warehouse procedures and safety standards.
• Maintain accurate return records and prepare daily/periodic operational reports.
• Monitor return KPIs, identify recurring issues, and supportprocess improvement initiatives.
• Escalate significant return issues, quality concerns, or operational delays to the Inbound Manager.

Requirements

• 3–5 years of relevant experiencein warehouse operations, returns, inbound, inventory control, or a related field.
• RelevantWarehouse, Inventory, Logistics, or Supply Chain certificationis an advantage.
• PreviousTeam Leader or operational coordination experienceis preferred.
• Strong knowledge ofwarehouse returns, receiving, product verification, and inventory movements.
• Experience handling returned products and verifyingquantity, condition, item details, and documentation.
• Good understanding ofinventory accuracy, stock discrepancies, and WMS transactions.
• Knowledge ofdamaged stock, expiry control, product segregation, and disposition processes.
• Experience usingWMS and warehouse operational systems.
• Strong leadership and ability to coordinate frontline warehouse teams and allocate daily workload.
• Goodproblem-solving, communication, organization, and reporting skills.
• Ability to work in afast-paced, high-volume warehouse environmentand support rotational shifts, weekends, or public holidays when required.