Duty Baggage Services Supervisor

<h2>International Airport of Heraklion, Crete S.A. is currently looking for a:</h2><h2>Duty Baggage Services Supervisor</h2><h2>Responsibilities</h2><ul><li>Supports the BHS operational readiness, activation and transition (ORAT), including commissioning, testing, readiness reviews, operational trials and go-live preparations.</li></ul><ul><li>Validates baggage processes, system interfaces and operational procedures.</li></ul><ul><li>Develops, tests and activates SOPs, contingency plans, and manual fallback procedures, coordinating recovery actions when required.</li></ul><ul><li>Participates in risk assessments, safety and security reviews, ensuring that identified hazards are tracked and resolved.</li></ul><ul><li>Supports baggage service standards, KPIs, reporting and escalation activities, in accordance with the Airport Emergency Plan and applicable procedures.</li></ul><ul>
<li>Coordinates operational familiarization with airlines, ground handlers, security, and other airport stakeholders.</li>
<li>Monitors and verifies BHS performance, baggage flows, and operational constraints.</li>
<li>Ensures compliance with safety procedures within baggage handling areas.</li>
<li>Coordinates the immediate operational response to faults, disruptions baggage delays, peak periods and irregular operations, balancing safety, service, and operational needs.</li>
<li>Analyzes KPIs, identifies trends, supports occurrence investigations, and drives corrective and preventive actions for continuous improvement.</li>
<li>Supports occurrence reporting, investigations, and corrective or preventive actions.</li>
</ul><h2>Requirements</h2><ul>
<li>Technical diploma or equivalent qualification in engineering, aviation, logistics or a related discipline.</li>
<li>Relevant training or certification in airport operations, safety, incident management, aviation security or BHS systems is desirable.</li>
<li>Minimum 3 years of experience in a related field (e.g. airport operations, baggage handling, logistics)</li>
<li>Experience in a shift-based operational environment.</li>
<li>Previous supervisory or team-lead experience is strongly preferred.</li>
<li>Experience in BHS commissioning, ORAT, integrated trials or airport opening is desirable.</li>
<li>Demonstrable experience coordinating incidents, service disruptions or contingency operations is required.</li>
<li>Excellent command of English both oral and written.</li>
<li>Knowledge of Greek language is strongly preferred.</li>
<li>Ability to interpret operational and technical information from systems such as BHS supervisory controls, BRS, EDS, SCADA, AODB, BMS or CMMS.</li>
</ul><h2>Competencies</h2><ul>
<li>Strong operational leadership and decision-making.</li>
<li>Excellent communication, coordination and stakeholder management skills.</li>
<li>Strong problem-solving, organizational and analytical skills.</li>
<li>Proactive, resilient, and customer focused, with commitment to safety and continuous improvement.</li>
</ul>