Customer Communications Representative

Customer Communications & Support Specialist - Albany, NY

A leader in the energy industry since 1930,Main-Care Energyis proud to be 100 percent employee owned. We are one of the oldest employee-owned companies in New York State, and we’re looking to expand our team with the right candidates.

We have an immediate opening for aCustomer Communications Support Specialistlocated at theChathamoffice. Our Customer Communications/Support Representatives understand the importance of teamwork and possess a “customer first” attitude. The right candidate also has excellent communication skills, the ability to multi-task and problem-solve, and can successfully work independently.

Qualifications:

· A “customer first” attitude

· Excellent communications skills & time management

· Ability to multi-task & work independently

· Problem-solving skills

· Computer skills including Microsoft Word and Excel

· Experience in electronic customer communications via email and online help is a plus.

Responsibilities include but not limited to:

· Dispatch support for Service Technicians and Fuel Drivers

· Responding promptly to customer inquiries.

· Communicating with customers through various channels.

· Acknowledging and resolving customer complaints.

· Administrative tasks as assigned.

· Maintaining a positive, empathetic, and professional attitude toward customers at all times.

· Maintain knowledge of our products & services so that you can successfully assist customers.

· Processing orders, forms, applications, and requests.

· Keeping records of customer interactions, transactions, comments, and complaints.

· Communicating and coordinating with colleagues as necessary.

· Ensure customer satisfaction and provide professional customer support.

· Miscellaneous tasks to support the company’s daily operations.

· Holiday coverage (rotation shared by all representatives)

Benefits:

· 401(k)

· 401(k) matching

· Dental insurance

· Employee assistance program

· Employee discount

· Flexible spending account

· Health insurance

· Health savings account

· Life insurance

· Paid time off

· Referral program

· Retirement plan

· Tuition reimbursement

· Vision insurance

Schedule:

· Monday - Friday 7:30am - 4:30pm

Supplemental pay types:

· Bonus pay

Requirements

Experience and License Requirements

· Customer Service Experience 3 years minimum

· Microsoft Word and Excel

Benefits

Benefits:

· 401(k)

· 401(k) matching

· Dental insurance

· Employee assistance program

· Employee discount

· Flexible spending account

· Health insurance

· Health savings account

· Life insurance

· Paid time off

· Referral program

· Retirement plan

· Tuition reimbursement

· Vision insurance