Contact Center Representative

<ul>
<li>Represent the company in a professional and a qualified manner.</li>
<li>Handle inbound calls for the company</li>
<li>Following up complicated customer calls when required.</li>
<li>Keep records of all incoming calls and inquires on the company’s database.</li>
<li>Identify customers’ needs and direct them to the concerned parties.</li>
<li>Conducting different surveys on customers’ satisfaction.</li>
<li>Manage customers’ complaints and directs them to the concerned parties.</li>
<li>Social Media Moderating.</li>
</ul><h2>Requirements</h2><ul>
<li>Bachelor degree in any field.</li>
<li>1-2 years of experience in a call center or customer support.</li>
<li>Strong phone and verbal communication skills</li>
<li>Excellent written and spoken English</li>
<li>Active listening and patience</li>
<li>Familiarity with CRM systems and practices</li>
<li>Customer oriented</li>
</ul>