Telecom Field Engineer
- Work arrangement
- On-site
- Job type
- Full-time
- Occupation
- Engineering, Science & Manufacturing
- Location
- Athens, Attica, GR
- Compensation
- Not disclosed
- Apply by
- April 23, 2027
About this role
Neurosoft is a leading Managed Services Provider (MSP) that specializes in offering end-to-end premium integrated services in the areas of Cyber Security, Technology Solutions and Field Services. Our services are designed to meet our customers’ holistic needs to increase efficiency and security, supporting business resilience and continuity. Neurosoft is active in Greece and Cyprus in both private and public sector projects and has been listed on the Italian Stock Exchange since 2009 while currently employing 300+ highly skilled professionals with deep expertise in their fields. The statutory majority shareholder is Allwyn.
We have an open vacancy for aTelecom Field Engineerin Athens.
Main Responsibilities
- Performs troubleshooting, maintenance and repair as well as preventative maintenance and field modifications on customer equipment as per manufacturer/client instructions, in a timely and efficient manner so as to achieve agreed SLAs with customer.
- Installs, modifies, uninstalls when required, tests and repairs equipment and/or software on customer premises as per manufacturer/client instructions
- Performs staging, test, cleaning, repairs on equipment according to manufacturer instructions in Company premises
- Maintains customer service logs and internal service records in the required format and in a timely manner; updates knowledge database by recording resolution procedures in new incidents
- Reports issues in real-time and collaborates with Customer Service Centre and Client Helpdesk to help resolve issues in a timely manner
- Collaborates with Warehouse team in order to manage repair parts and equipment under responsibility
- Identifies recuring problems on the field, understands possible causes, tests them and reports to Telecom Team.
- Identifies possible solutions for Faults that no known solutions exist, tests them and helps Telecom team to appropriately update SOWs.
Professional Experience & Qualifications
- 1-3 years of experience in a similar position in a telecom provider, with hands-on experience in installation of Optics, Ip and Fixed Network equipment.
- B.Sc./TEI degree in Electrical Engineering, Mechanical Engineering, Computer science, Telecoms, Physics, Mathematics.
- Excellent knowledge of Ticketing systems and MS Office applications
- Deep knowledge of all aspects of Telecom services from developing a proposition to delivery of items
- Experience serving large number of customers
- Fluency in English language, oral and written.