Senior AI and MSP Specialist (Remote) - #35337

<h2>Duties and Responsibilities:</h2><ul>
<li>Build a client Copilot agent from scratch</li>
<li>Secure it correctly</li>
<li>Connect it to business systems</li>
<li>Troubleshoot issues independently</li>
<li>Train client staff</li>
<li>Deliver AI governance workshops</li>
<li>Become Elevate's AI practice lead</li>
</ul><h2>Requirements</h2><h2>Must-have Skills/Qualifications:</h2><ul>
<li>10+ years of experience in IT or technical roles, with broad technical knowledge and strong troubleshooting skills</li>
<li>3–5+ years of hands-on experience in AI, automation, or related technologies, with practical experience using AI tools and implementing automation solutions</li>
<li>Open-minded and adaptable, with the ability to wear multiple hats, including assisting the helpdesk team and handling support tickets when required</li>
<li>Strong experience with Microsoft 365 administration, including the M365 Admin Center.</li>
<li>Hands-on experience with Microsoft Copilot and Copilot Studio, including building, deploying, managing, and troubleshooting Copilot agents, as well as resolving issues with other AI tools such as Claude and ChatGPT</li>
<li>Strong understanding of AI security and data leakage risks</li>
<li>Experience with Microsoft Purview, DLP and sensitivity labels</li>
<li>Strong experience with SharePoint, SharePoint security</li>
<li>Strong SharePoint, Teams, OneDrive and Entra ID knowledge</li>
<li>Able to connect agents to business systems using APIs and Power Automate</li>
<li>Run client workshops, training sessions and AI readiness assessments</li>
<li>Create professional documentation, governance policies and best practices</li>
<li>Excellent English communication skills, with the ability to understand client requirements, explain technical solutions clearly, and work effectively with clients and internal teams.</li>
</ul><h2>Advantageous Skills/Experience:</h2><ul>
<li>Bachelor of Computer Science, Information Technology graduates or comparable experience</li>
<li>MSP experience</li>
<li>PowerShell and Python</li>
<li>Microsoft Graph API</li>
<li>RAG / knowledge-base solutions</li>
<li>MCP (Model Context Protocol)</li>
<li>Security certifications</li>
</ul>