Partner Development Lead Manager - Android Enterprise

<h3>Key Responsibilities</h3><li>Provide strategic guidance and advisory services to stakeholders when required.</li><li>Provide subject matter expertise, analysis and recommendations to improve efficiency, performance and operational processes.</li><li>Develop regional reports showing Partner Expertise validation status by priority, product and partner.</li><li>Develop training completion targets by quarter/year with the Business Development team.</li><li>Develop a regional training plan with the Business Development and Regional Enablement teams to ensure Partner Expertise requirements are fully validated.</li><li>Prepare weekly, monthly, quarterly and yearly status reports covering Partner Expertise validation by region, priority, product and partner.</li><li>Proactively support P0/P1 Partners through their Partner Expertise validation journey in partnership with Regional Training &amp; Enablement Leads.</li><h2>Collaboration with Regional Enablement &amp; Engagement Teams</h2><ul>
<li>Obtain regular updates on Partner onboarding and validation status.</li>
<li>Communicate which Partners are ready to undertake training.</li>
<li>Obtain learning completion reports and update status trackers.</li>
<li>Highlight training compliance issues to the Business Development team.</li>
<li>Notify the Engagement team when Partners complete their validation journey.</li>
<li>Ensure Partners are aware of available resources and guide them on how to use them effectively.</li>
<h2>Collaboration with Business Development</h2>
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<li>Work with the Head of Business Development for the assigned region to obtain the list of P0/P1 Partners.</li>
<li>Regularly report Partner onboarding and validation status against regional targets.</li>
<li>Identify and highlight individual Partner account issues that require Business Development attention.</li>
<h2>Collaboration with Partner Escalation Desk (PED)</h2>
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<li>Obtain updates on Product Excellence validation.</li>
<li>Identify issues affecting validation progress and take appropriate remedial action.</li>
<li>Collect Partner feedback and escalate issues to the relevant teams.</li>
<li>Guide Partners toward resources such as:<ul>
<li>Training</li>
<li>Product documentation</li>
<li>Knowledgebase articles</li>
<li>Discussion forums</li>
<li>Highlight relevant issues to the Business Development team.</li>
<h2>Collaboration with Solutions Engineering</h2>
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<li>Work with Solutions Engineering to review Partners’ ability to provide high-quality support to their customers.</li>
<li>Where issues are identified, guide Partners toward resources that can improve service delivery, including training, knowledgebase articles, support templates and discussion forums.</li>
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</ul><h3>Minimum Qualifications &amp; Experience</h3><ul>
<li>Bachelor’s Degree or equivalent professional experience</li>
<li>3–5 years of experience working with Channel Partner Programs with IT vendors</li>
<li>Preferred experience working within the mobility partner ecosystem, including:<ul>
<li>Carriers</li>
<li>Device resellers</li>
<li>Device manufacturers</li>
<li>Enterprise mobility management vendors</li>
<li>Security vendors</li>
<h2>Required Technical Skills</h2>
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<li>Advanced spreadsheet knowledge, preferably Google Sheets:<ul>
<li>Reporting</li>
<li>Charts</li>
<li>External data sources</li>
<li>Salesforce CRM:<ul>
<li>Report creation</li>
<li>Salesforce navigation</li>
<h2>Required Soft Skills</h2>
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<li>High attention to detail</li>
<li>Excellent written and verbal communication skills</li>
<li>Strong time management</li>
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