Pickup Operations Sr Expert

<ul><li>Manage overall pickup operations and ensure SLA compliance across service regions</li></ul><ul>
<li>Monitor and improve customer pickup timeliness and operational performance</li>
<li>Oversee driver dispatch operations and optimize daily routing efficiency</li>
<li>Coordinate pickup operations for key accounts and large-volume customers</li>
<li>Investigate and resolve pickup-related operational exceptions and service failures</li>
<li>Analyze pickup operational costs and implement cost control initiatives</li>
<li>Optimize pickup routes and dispatch planning to improve efficiency and service levels</li>
<li>Monitor pickup KPIs, including on-time pickup rate, route utilization, service quality, and operational productivity</li>
<li>Collaborate cross-functionally with warehouse, transportation, and customer service teams</li>
<li>Develop operational processes and continuous improvement initiatives to support scalable growth</li>
<li>Support peak season pickup capacity planning and operational contingency management</li>
</ul><h2>Requirements</h2><ul><li>Bachelor’s degree preferred</li></ul><ul>
<li>5+ years of experience in logistics operations, transportation coordination, dispatch management, or pickup operations</li>
<li>Strong understanding of logistics routing, dispatch processes, and customer service operations</li>
<li>Experience managing operational KPIs and process improvement initiatives</li>
<li>Strong analytical, communication, and leadership skills</li>
<li>Ability to manage multiple priorities in a fast-paced logistics environment</li>
<li>Proficiency in Excel and operational reporting tools</li>
<li>Bilingual in Mandarin and English</li>
</ul><h2>Benefits</h2><ul>
<li>Pay Range 70k-95k</li>
<li>7 PTO days</li>
<li>5 Paid Sick Leave Days</li>
<li>6 Paid Holidays</li>
<li>401K</li>
<li>Medical insurance, Dental and Vision Insurance, STD/LTD</li>
</ul>