Junior Account Manager

You will join the Commercial Team at3Oaks Gaming, working with B2B partners in theSweepstakes & Social Projectsmarket (US, Canada, Australia, Europe). You'll focus on managing existing accounts with full operational support from our Content, Promo, Integration, Onboarding, and Marketing teams.

This role is based on-site inBratislava (Slovakia) or Malta. We are looking for someone with a strong passion for the iGaming industry, eager to learn quickly, grow professionally, and bring fresh ideas to the team!

Requirements

• From 6 months to 1 year of experiencein Sales, Account Management, Customer Support, Marketing, or any other client-facing role (in any industry).
• Experience in the iGaming industry is not required, but a passion for learning and a drive to understand how the industry operates is essential;

• Upper-Intermediate / Advanced (Fluent) English is a MUST(both written and spoken for daily B2B communication);
• Strong willingness to learn, grow with the team, and bring fresh ideas and solutions based on new knowledge;
• Good working knowledge of MS Excel / Google Sheets(ability to work with formulas, calculate percentage changes, monitor KPIs, and spot trends)
• Ability to communicate and presenteffectively across all levels inside and outside the organization;
• Well-organized, reliable, proactive, and responsible;
• Client-orientedwith a solid understanding of what high-quality service looks like;
• Flexibility regarding working hours:readiness to stay in touch or respond outside standard working hours when necessary due to different time zones;
• This role is based on-site inBratislava (Slovakia) or Malta.

Main Tasks

• Support Account Managers and the Team Leadin building and maintaining strong customer relationships, taking ownership of assigned tasks and clients, and following through on agreed actions;
• Support day-to-day managementof customer accounts, respond to enquiries, and coordinate timely follow-up on requests and issues;
• Become an expertin using ourClient AreaandBack Officesystems;
• Act as a point of contactbetween customers, Account Managers, and the technical team, coordinating issue resolution and keeping customers informed;
• Educate customerson system functionalities and new features;
• Support promotional planningwith customers alongside a dedicated Account Manager, using performance insights to help identify opportunities for account growth;
• Track agreed promotional activities, including marketing and social media commitments, and follow up proactively to support their delivery;
• Assist in creating internal documentationand supporting compliance tasks;
• Monitor account KPIs and month-on-month performance in Excel, calculate percentage changes, flag trends and anomalies, and share actionable findings with Account Managers;

Benefits

🎰 Be part of the international iGaming industry – Work with a top European solution provider and shape the future of online gaming;

💕 A Collaborative Culture – Join a supportive and understanding team;

💰 Competitive salary and bonus system – Enjoy additional rewards on top of your base salary;

📆 Unlimited vacation & sick leave – Because we prioritize your well-being;

📈 Professional Development – Access a dedicated budget for self-development and learning;

🏥 Healthcare coverage – Available for employees in Ukraine and compensation across the EU;

🫂 Mental health support – Free consultations with a corporate psychologist;

🇬🇧 Language learning support – We cover the cost of foreign language courses;

🎁 Celebrating Your Milestones – Special gifts for life’s important moments;

⏳ Flexible working hours – Start your day anytime between 9:00-11:00 AM;

🏢 Flexible Work Arrangements – Choose between remote, office, or hybrid work;

🖥 Modern Tech Setup – Get the tools you need to perform at your best;

🚚 Relocation support – Assistance provided if you move to one of our hubs.