Technical Field Specialist

<h3>Preparation Responsibilities:</h3><li>Collaborating with the Project Manager/Workflow Lead and Operations Lead on intake, documentation, staffing, and scheduling of new client pilot requests.</li><li>Writing pilot project charters.</li><li>Documenting and validating operational workflows.</li><li>Conducting in-field operator training.</li><li>Reviewing device configuration requirements (e.g., OS versions, user accounts, settings, installed apps, connectivity).</li><li>Communicating with Operations Lead, Tools POC, QC, MIS, and Client Program Managers/Engineers for clarification and validation.</li><li>Ensuring devices are properly configured and capable of collecting and transmitting data to backend systems.</li><li>Testing, troubleshooting, and resolving device and backend setup issues before pilot start.</li><li>Performing triage and initial debugging of technical issues.</li><li>Resolving issues directly or escalating by opening and tracking bugs assigned to Client staff.</li><li>Obtaining and configuring required devices for field operators.</li><h3>In-Field Responsibilities:</h3><li>Conducting trial runs to validate device performance and backend connectivity.</li><li>Partnering with client staff to debug and resolve technical issues encountered in the field.</li><li>Engaging Client Program Managers and Engineers when required.</li><li>Leading and conducting in-field data collection activities.</li><li>Providing frequent status updates during field operations.</li><li>Addressing and resolving technical issues, including extracting device diagnostic logs and escalating as needed.</li><li>Triaging and debugging technical problems in real-time.</li><li>Opening and tracking bugs with appropriate Client personnel.</li><h3>Post-Operations Responsibilities:</h3><li>Documenting and reporting on pilot results.</li><li>Reporting downtimes, tool issues, and bugs affecting pilot performance.</li><li>Sharing observations, feedback, and opportunities for process improvement and automation.</li><li>Verifying successful data transfer to backend systems.</li><li>Engaging the staff and Client Program Managers/Engineers to ensure complete issue resolution.</li><li>Following up to close open bugs.</li><li>Participating in data analysis and extraction as needed.</li><li>Proactively identifying opportunities for program and workflow improvements.</li><h3>Key requirements:</h3><li>BA/BS degree or a minimum of 2–3 years of relevant testing or support experience.</li><li>At least 1 year of QA testing or technical support experience with mobile applications.</li><li>Familiarity with mobile and web technologies, as well as organizational tools such as Google Spreadsheets and Excel.</li><li>Knowledge of SQL and JavaScript is a plus.</li><li>Ability to work on foot for extended periods and in various indoor/outdoor conditions and weather.</li><li>Strong verbal and written communication skills in English, with the ability to collaborate across local and global teams.</li><li>Demonstrated teamwork and collaboration skills.</li><li>Professional demeanor and ability to represent the company appropriately.</li><li>Comfortable working in a fast-paced environment.</li><li>Valid driver’s license and the ability to drive or use alternative transportation for fieldwork at various locations (e.g., client offices, stores, malls).</li><li>Quick learner with the aptitude for understanding new technologies.</li><li>Excellent organizational skills and strong attention to detail.</li><li>Strong analytical and problem-solving abilities.</li><li>Ability to meet deadlines and take ownership of assigned tasks.</li><li>Capable of documenting testing results clearly and systematically.</li><li>Ability to create or improve workflows and identify areas for operational improvement.</li>