Technical Support Specialist

<h3>Key Responsibilities</h3><h2>Technical Support &amp; Operations</h2><ul>
<li>Perform first-level technical troubleshooting before escalating issues to engineering teams</li>
<li>Provide weekend escalation coverage, including issue triage and coordination with on-call technical teams</li>
<li>Support operational changes within data pipelines and workflow systems</li>
<li>Execute scripts and automated processes for operational and developer support queues</li>
<li>Run data acquisition and processing tasks through APIs and backend systems</li>
<h2>Pipeline Maintenance &amp; System Reliability</h2>
<ul>
<li>Monitor and maintain high-volume data pipelines</li>
<li>Identify system failures, bottlenecks, and workflow inefficiencies</li>
<li>Collaborate with engineering teams to recommend technical improvements and process optimizations</li>
<li>Manage ETL workflows, including data extraction, transformation, and transfer processes</li>
<li>Maintain backend operational reliability and support automated workflow execution</li>
<h2>Technical Queue &amp; Backend Support</h2>
<ul>
<li>Act as the primary point of contact for technical operational support requests</li>
<li>Resolve technical issues beyond standard operational troubleshooting capabilities</li>
<li>Conduct technical audits and backend data validation activities</li>
<li>Execute complex database queries to ensure data integrity and operational health</li>
<li>Bridge communication and workflow gaps between engineering and operations teams</li>
</ul>
</ul>
</ul>
<h3>Required Technical Skills</h3><h2>Programming &amp; Integration</h2><ul>
<li>Basic Python knowledge for backend scripting and automation</li>
<li>Advanced SQL skills with experience writing and optimizing complex queries</li>
<li>Experience working with RESTful APIs for data extraction and integration</li>
<li>Ability to manage backend workflows and automation scripts</li>
<h2>Data &amp; Workflow Management</h2>
<ul>
<li>Understanding of ETL processes and data pipeline operations</li>
<li>Experience monitoring and troubleshooting automated workflows</li>
<li>Familiarity with operational data systems and backend process management</li>
<h2>Qualifications</h2>
<ul>
<li>Senior-level experience in technical operations, system support, data infrastructure, or related technical roles</li>
<li>Strong analytical and problem-solving abilities</li>
<li>Ability to build, improve, and optimize workflows rather than simply follow existing processes</li>
<li>Experience collaborating with engineering and operations teams on technical issue resolution and process improvements</li>
<li>Strong communication and coordination skills in cross-functional environments</li>
<h2>Preferred Competencies</h2>
<ul>
<li>Self-driven and proactive approach to problem-solving</li>
<li>Ability to manage multiple technical priorities simultaneously</li>
<li>Strong attention to detail and system accuracy</li>
<li>Comfortable working in fast-paced operational environments</li>
<li>Experience supporting business-critical systems and workflows</li>
</ul>
</ul>
</ul>
</ul>
<h3>Work Environment</h3><li>Hybrid technical and operational support role</li><li>Collaboration with operations, engineering, and infrastructure teams</li><li>May require weekend support coverage and handling time-sensitive escalations</li><li>Fast-paced environment with evolving operational priorities</li>