Customer Service Engineer

<h2>Job Responsibilities:</h2><ol>
<li>Responsible for installation of UIH diagnostic imaging equipment within a designated product range at the customer site;</li>
<li>Work closely with Customer Care Center (regional and headquarter level) to carry out troubleshooting, maintenance, and updates of designated product modalities under supervision;</li>
<li>Attend service training courses and work toward completion of UIH Professional Certificate to build competence in providing technical assistance and support to our customers;</li>
<li>Escalate at appropriate situations when customer satisfaction is compromised and ensure contractual obligations are met.</li>
<li>Other tasks assigned by supervisors.</li>
</ol><h2>Requirements</h2><h2>Qualification Requirements:</h2><ol>
<li>Technical associate’s degree or above;</li>
<li>Familiar with the principle and structure of diagnostic imaging equipment (DR/CT/ MR/PET, etc.). Good IT, Microsoft Office and Networking Infrastructure skills;</li>
<li>Have the ability to find and troubleshoot faults in the field;</li>
<li>Strong communication and coordination skills, good customer-oriented service manner, excellent team cooperation spirit;</li>
<li>A flexible approach to work, travel and unsociable hours;</li>
<li>Valid driving license and good driving record.</li>
</ol><h2>Key Competences:</h2><ol>
<li>System installation</li>
<li>System configuration and debugging</li>
<li>Troubleshooting</li>
<li>Replacement of spare parts</li>
<li>On-site training</li>
</ol><h2>Benefits</h2><ul>
<li>Private Health Insurance</li>
<li>Pension Plan</li>
<li>Paid Time Off</li>
<li>Work From Home</li>
<li>Training &amp; Development</li>
<li>Performance Bonus</li>
</ul>