Customer Service Engineer

1) Responsible for installation of UIH diagnostic imaging equipment within a designated product range at the customer site;

2) Work closely with Customer Care Center (regional and headquarter level) to carry out troubleshooting, maintenance, and updates of designated product modalities under supervision;

3) Attend service training courses and work toward completion of UIH Professional Certificate to build competence in providing technical assistance and support to our customers;

4) Escalate at appropriate situations when customer satisfaction is compromised and ensure contractual obligations are met.

5) Other tasks assigned by supervisors.

Requirements

1) Technical associate’s degree or above;

2) Familiar with the principle and structure of diagnostic imaging equipment (DR/CT/ MR/PET, etc.). Good IT, Microsoft Office and Networking Infrastructure skills;

3) Have the ability to find and troubleshoot faults in the field;

4) Strong communication and coordination skills, good customer-oriented service manner, excellent team cooperation spirit;

5) A flexible approach to work, travel and unsociable hours;

6) Valid driving license and good driving record.

Key Competences:

1) System installation

2) System configuration and debugging

3) Troubleshooting

4) Replacement of spare parts

5) On-site training