Front Desk Administrator

Guest Experience & Facility (50%)

Greeting every guest within 10 seconds and notifying the host within 2 minutes

Log every visitor digitally (tablet/SharePoint) no paper

Hold guest wait time (seated to collected) to ≤ 7 minutes

Walk assigned floors daily (AM/PM) for cleanliness and log defects the same day

Own the meeting-room calendar and perform pre-meeting AV/seating checks

Run the VIP/OEM delegation checklist and new-joiner welcome for named visit types

Customer Support (25%)

Call customers to confirm upcoming appointments and flag cancellations the same day

Complete at least 12 callback confirmations per day

Clean CRM data in batches assigned by DTO (missing fields, duplicates)

Log every call and correction directly in CRM — no side lists

Use only the CX/SAP access provisioned and scoped by DTO, including the per-brand lead audit

Scan and index non-confidential documents per the file-naming SOP

Admin Support (25%)

Receive and deliver financial checks to Finance and vendors

Handle incoming/outgoing correspondence, couriers and internal mail

Support onboarding-related paperwork and vendor/contract documentation for assigned offices

Staff townhalls, birthdays and events: registration, badges and attendance capture

No access to salary, contracts, or disciplinary records

Requirements

• Bachelor's degree in business administration, Hospitality Management, or a related field (or equivalent practical experience)
• Strong communication and interpersonal skills, with a customer-first attitude
• 1–3 years of experience in a receptionist, guest relations, customer service, or administrative support role.
• Proficiency with digital logging tools (tablet/SharePoint) and CRM/SAP CX systems
• Strong attention to detail and organizational skills; able to multitask under guest-facing pressure
• Working knowledge of MS Office and good general digital literacy
• Fluent in Arabic and English, spoken and written