Customer Service - Mortgage Web Applications

FICS® is searching for an enthusiasticWeb Applications System Support team member to join its FICS Teamof employees who support its customers navigate through the online mortgage process.

A System Support team member at FICS is the first in line to provide high-qualityweb applicationssystem support, to helpdisentangle the mortgage processfor our clients. Each communication directly affects the efficiency of our customers’ operations and their success.

System Support team memberscommunicate with customersvia phone calls and emailin a fast-paced environment,train FICS customersto use the FICS software,perform FICS product webinarsandconference presentations, and are the first in line in the collaborative process oftesting the FICS softwarefor quality assurance.

Requirements

What you bring:

• Ability to convey patience and understanding to customersin person, over the phone and via e-mail.
• Technical acuityand interest inmaintaining, troubleshooting, and improving web applicationsfor optimized functionality and a prime user experience.
• Asolid understanding of web application support best practicessuch as, how to prioritize issues, find and use strategies for gathering issue data, and by responding to customers in a prompt manner.
• Knowledge of testing web applicationsfor quality and ease of use.
• Basicunderstanding of the most popular browsersand using an analytical approach in crafting testing scenarios.
• Exceptionalverbal and written communication skills.
• Excellentinterpersonal and presentation skills, as well asan eagerness to learn.
• Ability to manage multiple tasks, priorities, and deadlines without supervision.
• Valid Texas Driver License and Vehicle Liability Insurance

Benefits

FICS®puts its Family of Customers firstand continues to uphold its longstanding record of providing significant competitive advantages to its nationwide customer basefor 40 years and counting.

Find out what it’s like to be an FICS® Family member at our Life at FICS page:fics.com/about-us/life-at-fics/