Clinic Receptionist and Customer Support (Ooca Clinic)

<ul>
<li>Welcome customers in Ooca clinic and contact relevant staff members to greet and invite such customers over to a more relevant place.</li>
<li>Respond effectively and politely to enquiries and concerns from customers and visitors.</li>
<li>Oversee day-to-day operations of the clinic, including appointment scheduling, customer flow, and resource allocation to ensure a smooth, opening/ closing the clinic and efficient customer experience.</li>
<li>Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.</li>
<li>Answer to customer's email, phone, Chat Line, and WhatsApp requests and process payments with customers</li>
<li>Onboarding doctors to clinics and tools.</li>
<li>Records of customer interactions, process customer accounts and file documents.</li>
<li>Provide accurate and helpful information to customers regarding our services.</li>
<li>Inform as soon as necessary and appropriate on crisis management and/or emergency. situation. Quick-thinking in challenging situations</li>
<li>Maintain customer-centered approach by addressing customer concerns, resolving issues, and consistently improving customer satisfaction.</li>
<li>Work as goal-oriented and directly reports to the Clinic and operations Manager.</li>
<li>Perform all other duties assigned by manager or reporting line.</li>
</ul><h2>Requirements</h2><ul>
<li>Welcome new graduates.</li>
<li>Bachelor's degree in healthcare administration, Business Administration, or a related field.</li>
<li>Experience in any related role is an advantage.</li>
<li>Minimum of 1 years of experience in administration, with a proven track record of successful clinic management.</li>
<li>Exceptional organizational and multitasking abilities, with attention to detail and a commitment to quality.</li>
<li>Excellent hospitality, communication and interpersonal skills, with the ability to collaborate effectively.</li>
<li>Demonstrated problem-solving skills and the ability to make informed decisions under pressure.</li>
<li>Flexibility to adapt to changing circumstances and evolving Mental Health trends.</li>
<li>Quick Learner, open-minded, tech-savvy, and like to learn new things.</li>
<li>Basic use of Microsoft office (Word, PowerPoint, Excel and etc.) or Google Workspace tools, i.e., Google Doc, Google Sheets, Google Slide, Google Drive, and Panda Doc (for signing documents)</li>
<li>Service-minded and polite</li>
<li>Good command of both speaking and writing in English</li>
<li>Working 6 days per week, may have to come to work on Saturdays, Sundays or holidays, depend on duty at the Ooca Clinic in shifts. Clinic officially opens from 10 AM. - 8 PM.</li>
</ul><h2>Benefits</h2><ul>
<li>Group health insurances</li>
<li>Internal Seminar</li>
<li>6 days for holiday leave allowance after working for passing probation evaluation.</li>
<li>Mental Health counseling sessions with psychiatrists and psychologists through Ooca platform</li>
<li>Welfare according to Thai Labour Protection Law</li>
<li>Social Security Insurance</li>
<li>MOU with The Government Housing Bank for Home loan special Interest rate</li>
<li>Free clinic uniform</li>
</ul>