People Operations Manager

Position Type: Full-Time | Remote

Working Hours: U.S. Central Time (CT)

About the Role

We’re looking for an experienced and hands-onPeople Operations Managerto oversee the full employee lifecycle across multiple hotel locations. You’ll lead recruitment, onboarding, payroll, compliance, performance management, and employee engagement while building scalable HR processes that support a growing hospitality business.

This role requires someone who can balance strategic people management with day-to-day HR operations. You’ll work closely with executive leadership and hotel managers to build a high-performing team, strengthen workplace culture, and ensure consistent people operations across all locations.

Key Responsibilities

Talent Acquisition & Recruitment

• Build and maintain multi-channel recruitment pipelines for hourly hospitality staff and leadership positions.
• Develop and communicate a compelling Employer Value Proposition to attract qualified candidates.
• Coordinate practical skills assessments to evaluate candidates and reduce hiring mistakes.
• Manage recruitment activities across multiple hotel locations and workforce levels.

Onboarding & Knowledge Management

• Design and manage centralized digital pre-boarding and onboarding workflows.
• Build and maintain SOP libraries and standardized onboarding documentation.
• Ensure new hires have the information, tools, and resources needed before their first day.
• Maintain consistent onboarding standards and brand expectations across all hotel locations.

Performance Management & Employee Development

• Manage the company's structured performance and accountability framework.
• Establish clear performance expectations and career development pathways.
• Coach hotel managers on providing feedback, documenting performance concerns, and managing corrective conversations.
• Guide managers through compliant employee separation processes.

Payroll & HR Compliance

• Own end-to-end payroll processing across multiple locations.
• Review timecards, overtime, and labor costs to identify discrepancies and improve efficiency.
• Ensure payroll records are accurate and processed on schedule.
• Manage employee benefits and support compliance with applicable employment regulations across jurisdictions.
• Maintain accurate HR documentation and records.

Employee Engagement & Retention

• Build a positive, accountable, and service-focused workplace culture.
• Develop employee recognition and engagement initiatives.
• Support career development and internal growth opportunities.
• Identify retention challenges and implement strategies to reduce employee turnover.

Executive Partnership & Workforce Planning

• Partner with executive leadership on people strategy and workforce planning.
• Provide updates and insights on recruitment, retention, labor costs, and employee performance.
• Support cross-functional initiatives that help scale hotel operations.
• Identify opportunities to improve HR processes and overall team performance.

Required Experience & Skills

• 3+ yearsof hands-on experience in People Operations, HR Generalist, or Talent Acquisition roles.
• Experience supporting multi-site operations in hospitality, retail, customer service, or similarly fast-paced environments.
• Strong understanding of hospitality staffing requirements, frontline operations, and employment compliance.
• Demonstrated experience managing end-to-end payroll.
• Familiarity with HRIS and payroll platforms such as Paylocity.
• Experience using Notion and Google Workspace, with the ability to quickly learn new tools.
• Strong written and verbal communication skills in both English and Spanish.
• Ability to communicate effectively with executive leadership and frontline employees.
• Strong knowledge of performance management, employee relations, onboarding, and HR documentation.
• Ability to work consistently during U.S. Central Time operational hours.
• Reliable remote setup, including:
• A quiet, private, dedicated workspace.
• High-speed internet of at least 50 Mbps upload and download.
• A documented backup plan for power and internet connectivity.

Typical Day

• Review payroll alerts, timecard discrepancies, and compliance issues requiring attention.
• Monitor recruitment pipelines and coordinate candidate assessments.
• Prepare offer letters and support hiring decisions.
• Meet with hotel managers to discuss employee performance and workforce needs.
• Coach managers on feedback, corrective conversations, and documentation.
• Update onboarding checklists, SOPs, and internal HR resources in Notion.
• Coordinate with executive leadership on workforce priorities and people strategy.
• Address urgent employee matters while maintaining progress on long-term HR initiatives.

Interview Process

1. AI Screening
2. Client Interview
3. Offer Stage

#LI-AG1