Experience Manager - Horizontal Community

KAIZEN Asset Management Servicesis a leading Dubai-based property management firm established in 2006 and the region’s first ISO 9001:2015-certified provider. We deliver comprehensive solutions across Property Management, Community Management, Owner Affairs, Unit Management, and Handover Services, serving prominent real estate clients across the UAE.

We are excited to launch a new flagship project and are seeking an experiencedExperience Manager with a strong background in horizontal community management, particularly villa and townhouse developments. The ideal candidate will have proven expertise in community operations, resident relations, and facilities coordination, with a passion for delivering exceptional living experiences.

Key Responsibilities:

Overseecommunity management, including financial management, maintenance, and resident experience.

• Ensure compliance with allrelevant laws, regulations, and owners association bylaws.
• Monitorservice providers’ performance, ensuring adherence to company SLAs and KPIs.
• Develop and implement strategies tooptimize and growthe buildings under management.
• Collaborate withcross-functional teamsto enhance service delivery and customer satisfaction.
• Lead initiatives focused onsustainability, environmental stewardship, and technology integration.
• Establish and maintain strong relationships withproperty owners, vendors, and authorities.
• Regularly assessbuilding operationsto ensure efficiency and high standards.
• Prepare and presentreports to senior management and clients.
• Stay updated onindustry trends, best practices, and legal developments.

What We Offer:

• Opportunity to manage ahigh-profile new projectwith KAIZEN AMS.
• A chance to contribute toinnovative and sustainable community solutions.
• Collaboration with apassionate and professional teamdedicated to excellence.

If you are anexperienced community management professionalwith a passion for delivering outstanding service and creating thriving communities, we would love to hear from you.

Requirements

• Bachelor's degree in Business Administration, Real Estate, or a related field (Master's degree preferred).
• Minimum of 5 years of experience in owners association management.
• certification in property management or owners association management (e.g., CMCA, M100, PCAM).
• Strong knowledge of local laws and regulations related to owners' associations.
• Exceptional communication and interpersonal abilities.
• Proficiency in financial management and reporting.
• Commitment to sustainability and environmental stewardship.
• Technologically sawy with experience in property management software.