Lead Full-Stack Engineer - Voice AI & Integrations

<h3><strong>Key Responsibilities:</strong></h3><ul>
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<strong>CRM, EMR/EHR, and Business-System Integrations:</strong>Design, build, and maintain integrations with legal practice-management platforms, medical systems, accounting platforms, calendars, and other industry tools.</li>
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<strong>Reliable Appointment Scheduling:</strong>Own availability checks, booking, rescheduling, cancellations, confirmations, and synchronization across systems. Resolve time-zone issues, duplicate bookings, scheduling conflicts, and failed updates.</li>
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<strong>Voice AI Workflows:</strong>Connect Twilio and OpenAI conversations to dependable backend actions, including intake, contact creation, scheduling, call transfers, and follow-up.</li>
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<strong>Integration Architecture:</strong>Build reusable connectors with secure authentication, consistent data mapping, background processing, retries, duplicate prevention, monitoring, and recovery from failures.</li>
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<strong>Full-Stack Development:</strong>Deliver changes across the frontend, backend, databases, and third-party services. Investigate production problems and implement fixes directly.</li>
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<strong>Infrastructure and Reliability:</strong>Improve cloud infrastructure, deployments, CI/CD, observability, performance, security, and operating costs.</li>
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<strong>Technical Leadership:</strong>Work closely with the CTO to translate priorities into practical technical plans. Guide developers, review code, remove blockers, and stay accountable through testing, deployment, and customer use.</li>
</ul><h2>Requirements</h2><h2>Must-Have</h2><ul>
<li>Typically<strong>7+ years of professional software engineering experience</strong>, with demonstrated ownership of production SaaS systems.</li>
<li>Strong TypeScript/JavaScript skills, substantial backend experience, and proficiency in Python.</li>
<li>Experience building frontend applications, backend services, APIs, and relational database systems.</li>
<li>Proven experience shipping and maintaining multiple production integrations using REST APIs, OAuth 2.0, webhooks, and asynchronous processing.</li>
<li>Strong understanding of two-way synchronization, rate limits, token refresh, partial failures, reconciliation, and data consistency.</li>
<li>Experience with scheduling or transactional workflows where incorrect or duplicate actions have real consequences.</li>
<li>Practical cloud infrastructure, containerization, CI/CD, logging, monitoring, and incident-response experience.</li>
<li>Ability to understand an existing codebase quickly, identify root causes, and deliver focused improvements.</li>
<li>Clear communication, sound technical judgment, and experience leading other engineers while remaining an active individual contributor.</li>
</ul><h2>Nice-to-Have</h2><ul>
<li>Twilio voice, real-time audio streaming, OpenAI APIs, and AI tool/function calling.</li>
<li>Google Calendar, Microsoft Graph, and scheduling-platform integrations.</li>
<li>Legal platforms such as Clio, MyCase, PracticePanther, or Lawmatics.</li>
<li>Healthcare integrations such as athenahealth or Office Ally, including familiarity with FHIR/HL7 where applicable.</li>
<li>Experience engineering systems that handle sensitive patient or client information, including tenant isolation, access controls, audit trails, and secure credential storage.</li>
<li>Experience navigating vendor approval processes, restricted APIs, sandbox access, and integration partnerships.</li>
</ul><h3>
<br><strong>System and Work Setup Requirements:</strong>
</h3><ul>
<li>A stable and high-speed internet connection preferably 25 MBPS or higher with backup in cases of power interruption or service provider issues.</li>
<li>Own PC/laptop with 8GB RAM, and a processor of Core i5 / AMD Ryzen 3 / 2013 Mac equivalent or higher; Windows 10 or above / Catalina 10.15 or newer; with up-to-date web browsers, and security software, 500GB/128 SSD storage</li>
<li>Headset/earphone with noise cancellation and webcam at 720p or higher resolution</li>
<li>A designated, quiet, and well-organized workspace free from distractions to facilitate focused work</li>
</ul><h2>Benefits</h2><ul>
<li>Permanent remote work setup</li>
<li>Competitive starting rate paid in USD</li>
<li>Internet Allowance</li>
<li>HMO insurance (PH)</li>
<li>Paid US holidays</li>
<li>Paid Vacation and Sick Leaves</li>
</ul>