Senior Content Designer

<h3>What you'll be doing</h3><li>Planning, leading and delivering content design activities across public sector delivery teams.</li><li>Creating, editing and improving clear, accessible content across digital and offline service journeys.</li><li>Working closely with user research, service design, product, business analysis, delivery and technical colleagues to understand user needs and iterate content based on evidence.</li><li>Turning complex policy, legal, regulatory and operational information into content users can understand and act on.</li><li>Creating and iterating content patterns, prototypes, guidance, forms, notifications, error messages and service copy where needed.</li><li>Mapping content and service journeys to identify gaps, risks, assumptions and dependencies.</li><li>Engaging confidently with client stakeholders, including operational, policy and delivery colleagues.</li><li>Championing accessibility, inclusion, plain English and evidence-led content decisions within complex public sector programmes.</li><li>Supporting the continued growth of Scott Logic’s User-Centred Design capability by helping develop reusable approaches, patterns and delivery assets that strengthen future projects.</li><h3>Essential experience</h3><li>Strong experience as a Senior Content Designer in multidisciplinary digital or service delivery teams.</li><li>Experience planning and leading content design independently, including shaping proportionate content approaches for complex services.</li><li>Strong understanding of user-centred design, accessibility, plain English, content testing and evidence-led iteration.</li><li>Strong content design skills, including content auditing, journey mapping, prototyping, pair writing and creating clear service content.</li><li>Ability to turn complex policy, process and domain information into clear content, guidance and service copy.</li><li>Ability to work closely with user research, service design, product, business analysis, delivery and technical colleagues.</li><li>Ability to engage confidently with users and stakeholders, including operational, policy and delivery colleagues.</li><li>Clear written and verbal communication, with strong judgement about how to explain content decisions to technical and non-technical audiences.</li><li>Experience working in complex public sector service environments.</li><li>A strong understanding of accessibility, inclusion and designing for diverse user needs.</li><li>Experience working on Discovery and Alpha phases of delivery</li>