Executive - Complaints

The Executive Complaints will be responsible for coordinating and monitoring customer complaints to ensure timely rectification and closure. The role involves working closely with Production, QC/QA, SCM, Reposition Store, Customer Service, Sales and Site Teams to facilitate complaint resolution.

Key Responsibilities:

• Coordinate customer complaints with relevant departments and ensure timely resolution.
• Monitor complaint rectification activities from initiation to closure.
• Coordinate required materials for complaint rectification with SCM and Reposition Store.
• Follow up with Production on complaint-related activities and pending requirements.
• Provide technical support during complaint resolution and rectification.
• Monitor complaint status, aging and overdue cases, ensuring timely escalation of critical issues.
• Maintain accurate complaint records, documentation and status updates.
• Coordinate complaint-related communication with customers, site representatives and internal teams.
• Conduct regular follow-ups on pending complaints and monitor resolution progress.
• Prepare complaint performance updates and highlight recurring issues and areas for improvement.

Requirements

Education:Bachelor's in Engineering, Quality Management, Industrial Management, or a relevant technical field.

Experience:2–3 years of relevant experience.

Required Skills:Strong coordination and follow-up skills, technical understanding, problem-solving, communication, documentation, reporting and cross-functional collaboration.