Client Onboarding Executive - Mandarin Speaker

<h2>Key Responsibilities:</h2><ul>
<li>Perform thorough KYC checks, including identity verification, background checks, risk assessments, and PEPs &amp; sanction screening.</li>
<li>Perform transaction screening checks, identifying potential AML risks, unusual funding behaviour, or sanctions-related concerns and escalating findings as appropriate.</li>
<li>Ensure a smooth, timely, and positive onboarding experience while maintaining a high standard of compliance.</li>
<li>Work with the Compliance team to flag high-risk clients and manage escalations or complex cases.</li>
<li>Serve as the primary point of contact for clients throughout the onboarding process, providing guidance on KYC requirements and addressing questions in a professional and timely manner.</li>
<li>Review and validate client documentation to ensure completeness, accuracy, and compliance with regulatory and internal requirements.</li>
<li>Assist clients in submitting the correct documentation, ensuring that all required paperwork is collected and submitted in a timely manner.</li>
<li>Maintain accurate and up-to-date client records, ensuring all KYC and onboarding documentation is securely stored and readily available for audit, reporting, and regulatory purposes.</li>
<li>Work closely with sales, product, and customer success teams to ensure smooth handoffs and alignment across departments.</li>
<li>Handle client inquiries, issues, and escalations, ensuring timely resolution while maintaining a positive experience.</li>
<li>Ensure all client information is entered into the KYC systems accurately and timely.</li>
</ul><h2>Requirements</h2><h2>Skills and Qualifications:</h2><h2>Experience:</h2><ul>
<li>Experience in client onboarding, KYC/AML compliance, or a related role, preferably in financial services, fintech, or a regulated industry.</li>
<li>Familiarity with KYC, AML, and financial crime regulations, including FATF, FinCEN, and other industry standards.</li>
<li>Experience in customer-facing roles with strong communication skills.</li>
</ul><h2>Skills:</h2><ul>
<li>Strong analytical skills and attention to detail, with the ability to assess risk and perform due diligence effectively.</li>
<li>Excellent communication skills, able to explain complex KYC requirements to clients and internal teams.</li>
<li>Ability to manage multiple clients and priorities simultaneously, ensuring all deadlines and compliance standards are met.</li>
<li>Strong problem-solving skills, with the ability to navigate complex KYC cases and escalate appropriately.</li>
<li>Experience with KYC/AML platforms (e.g., Trulioo, Comply Advantage) and CRM systems (e.g., Salesforce, Dynamic Works).</li>
</ul><h2>Education:</h2><ul><li>A bachelor’s degree in finance, business, or a related field. Advanced certifications in compliance (e.g., ICA, CAMS) are a plus.</li></ul><h2>Benefits</h2><ul>
<li>25 days of holiday</li>
<li>Bonus</li>
<li>Pension: CPF</li>
<li>Private medical and dental coverage</li>
<li>Term Life</li>
<li>Personal Death and Accident Insurance</li>
<li>Wellness contribution program with access to ClassPass</li>
<li>Plumm Platform</li>
<li>Five volunteering days</li>
<li>Give as You Earn initiative</li>
</ul>