Customer Account Specialist

<ul>
<li>CSR’s interact regularly with customers, Sales Representatives, Estimating, Production, Prepress, Purchasing and Delivery departments as well as with other CSR’s and outside vendors</li>
<li>Responsible for daily workflow: reviews daily job report each morning to ensure all jobs are on schedule; reviews daily delivery reports and discusses any delivery concerns with the appropriate supervisors; reviews and write-up proofs to go out to clients throughout the day; turns in proofs to production when they return from customers; fills out the proper forms necessary to account for changes and additional charges; ensures jobs match the quotes before turning them into production; has jobs re-quoted if needed and informs customers of price changes in writing; enters jobs into the system; writes job number and date on all supplied materials; ensures lasers are provided to production on ALL jobs; provides folding dummies on book work; prints out Sales Call Log (“ARMS”) and discusses with Sales Representative who is to contact which accounts and when</li>
<li>Resolve customer questions and problems as they arise</li>
<li>Analyzes increases or decreases of business within an account and identifies reasons per quarter in combination with sales</li>
</ul><h2>Requirements</h2><ul>
<li>High School diploma or equivalent experience</li>
<li>Two years of college preferred</li>
<li>One year of experience in the printing of graphics industry</li>
<li>One year of experience in customer relations</li>
</ul><ul>
<li>Excellent interpersonal and communication skills</li>
<li>Problem solving ability</li>
<li>Ability juggle numerous tasks and withstand pressure</li>
<li>Ability to fluently communicate, both in writing and verbally in English</li>
<li>Basic computer skills</li>
<li>Ability to establish and maintain positive relationships with customers and coworkers</li>
</ul><h2>Benefits</h2><ul>
<li>Health Care Plan (Medical, Dental &amp; Vision)</li>
<li>Retirement Plan (401k, IRA)</li>
<li>Life Insurance (Basic, Voluntary &amp; AD&amp;D)</li>
<li>Paid Time Off (Vacation, Sick &amp; Public Holidays)</li>
<li>Short Term &amp; Long Term Disability</li>
</ul>