IT Operations

<h2>As an IT Operations professional you will:</h2><ul>
<li>Serve as the technical expert in the analysis, design, development, and implementation of deployment solutions, modifications, and enhancements.</li>
<li>Serve as the technical expert in all aspects of the deployment and systems management that involve multiple technology disciplines.</li>
<li>Provide top-level consultation and technical expertise to senior and mid-level management on Windows PC and Mac deployment and systems management topics.</li>
<li>Assist Product and Sales when needed.</li>
<li>Design, conduct, and document UAT and end-to-end solution quality tests.<br>
</li>
</ul><h3>Responsibilities</h3><ul>
<li>Handle a high volume of support calls and monitor, triage, and troubleshoot incoming requests through ticket queues.</li>
<li>Provide technical phone support for users of the Workplace product and accurately log all interactions in the ticketing system.</li>
<li>Navigate technical documentation to follow appropriate troubleshooting steps for reported issues.</li>
<li>Monitor ticket queues to ensure SLA compliance and escalate when necessary.</li>
<li>Maintain clear and consistent documentation of incidents and resolution notes using Zendesk.</li>
<li>Deliver remote desktop support to both client and internal users.</li>
<li>Proactively identify emerging issues and act quickly to mitigate impact.</li>
<li>Notify management of trending technical problems and contribute ideas for process improvements..</li>
<li>Build effective cross-functional relationships to support escalation paths and end-user success.</li>
<li>Uphold a positive, professional atmosphere with both customers and colleagues.</li>
</ul><h2>Requirements</h2><ul><li>C1 level English or equivalent proficiency.</li></ul><ul>
<li>Experience in software deployment and installation.</li>
<li>Expertise in version control systems (e.g., Git, SVN).</li>
<li>Experience with cloud platforms (e.g., AWS, Azure, GCP).</li>
<li>Strong problem-solving and analytical skills.</li>
<li>Excellent verbal and written communication skills.</li>
<li>Ability to work well under pressure and meet deadlines in a fast-paced start-up environment.</li>
<li>Experience in SaaS and start-up environments is strongly preferred.</li>
<li>Attention to detail and organizational skills.</li>
<li>Preferred experience in scripting languages such as Bash, Python or PowerShell.</li>
</ul><h2>Benefits</h2><ul>
<li>
<strong>Salary Range:</strong>$3500-$4500 USD/month</li>
<li>Full time contractor role</li>
<li>1 day in office in Palermo, Buenos Aires</li>
<li>Unlimited PTO + holidays</li>
<li>$1500 USD Tech budget</li>
</ul><h2>***Only CV's submitted in English will be accepted</h2>