Customer Service Representative

<h2>Customer Service Representative – Global Wave Group</h2><h2>Location: Albany, Auckland (Office based)</h2><h2>Reports to: Customer Service Lead</h2><h2></h2><h2>Key Responsibilities</h2><ul><li>Handle customer inquiries via online chat and email,assistingclients with issues and questions.</li></ul><ul><li>Coordinate communication between customers and internal departments.</li></ul><ul><li>Work closely with the sales team to address daily sales-related matters.</li></ul><h2></h2><h2>Essential Requirements</h2><ul><li>Previouscustomer service experience is preferred.</li></ul><ul><li>Experience in stock or securities trading is a plus.</li></ul><ul><li>Proficiencyin English, Mandarin, Thai,Filipino,Korean,MalayorVietnamese.</li></ul><ul><li>Proficient in Microsoft Office (Word, Excel, Outlook, etc.).</li></ul><ul><li>Strong communicationand adaptability skills with a responsible work attitude.</li></ul><ul><li>Able to work efficiently with team leaders to meet teamobjectives.</li></ul><ul><li>Willing to work non-standard New Zealand business hours.</li></ul><h2></h2><h2>Application Requirements</h2><ul><li>Applicants must have the legal right to work in New Zealand.</li></ul><ul><li>Please specify all languages you can speak and your level of proficiency in your CV.</li></ul>