Assistant General Manager (Sbarro)

<h3><strong>Key Responsibilities:</strong></h3><h3><strong>1. Operations Management:</strong></h3><ul>
<li>Assist the General Manager in overseeing day-to-day restaurant operations to ensure efficient and smooth operations.</li>
<li>Ensure all food products meet Sbarro’s quality standards, from preparation to presentation.</li>
<li>Enforce operational standards and procedures, ensuring adherence to company policies and local regulations.</li>
<li>Monitor food safety, sanitation, and cleanliness standards to ensure a safe and clean environment for both guests and staff.</li>
<li>Assist in handling opening and closing procedures, including cash handling, equipment checks, and restaurant security.</li>
</ul><h3><strong>2. Team Leadership &amp; Staff Management:</strong></h3><ul>
<li>Supervise, train, and develop restaurant staff to ensure they are performing their jobs effectively and efficiently.</li>
<li>Assist with recruiting, onboarding, and retaining high-performing team members.</li>
<li>Delegate tasks effectively to team members, ensuring workloads are balanced and operational needs are met.</li>
<li>Conduct regular performance reviews and provide constructive feedback to employees to help them improve and grow.</li>
<li>Foster a positive, team-oriented atmosphere that encourages collaboration and excellent customer service.</li>
</ul><h3><strong>3. Customer Service Excellence:</strong></h3><ul>
<li>Ensure that customers have a positive dining experience by maintaining high standards of service, food quality, and cleanliness.</li>
<li>Resolve customer complaints and concerns in a professional, friendly, and efficient manner, ensuring customer satisfaction.</li>
<li>Lead by example in customer interactions, demonstrating excellent communication and problem-solving skills.</li>
</ul><h3><strong>4. Financial Management &amp; Cost Control:</strong></h3><ul>
<li>Assist in managing restaurant finances, including tracking sales, controlling costs, and managing inventory.</li>
<li>Help to maintain profitability by adhering to budget guidelines and minimizing waste, theft, and errors.</li>
<li>Manage labor costs effectively by ensuring proper staffing levels in accordance with sales forecasts and labor budgets.</li>
<li>Assist with payroll processing and labor scheduling.</li>
</ul><h3><strong>5. Inventory &amp; Supply Management:</strong></h3><ul>
<li>Assist in managing food, beverage, and supply inventory to ensure adequate stock levels and minimize shortages.</li>
<li>Help place inventory orders and monitor deliveries to ensure that supplies are received on time and stored properly.</li>
<li>Track inventory usage and waste to maintain accurate inventory records.</li>
</ul><h3><strong>6. Health &amp; Safety Compliance:</strong></h3><ul>
<li>Ensure compliance with all health, safety, and sanitation regulations, including food handling and employee safety procedures.</li>
<li>Conduct regular safety checks and maintain a safe work environment for all team members.</li>
<li>Ensure that all kitchen equipment is in working order and report any maintenance issues promptly.</li>
</ul><h3><strong>7. Marketing &amp; Community Engagement:</strong></h3><ul>
<li>Support the General Manager in executing local marketing strategies and promotions to drive traffic and sales.</li>
<li>Assist in community engagement initiatives and building relationships with local businesses and customers.</li>
<li>Help promote Del Taco’s brand and ensure the restaurant maintains a positive reputation in the community.</li>
</ul><h2>Requirements</h2><ul>
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<strong>Education:</strong>High school diploma or equivalent (required); college degree in business, hospitality management, or related field is a plus.</li>
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<strong>Experience:</strong>At least 2-3 years of experience in a supervisory or management role within the food service industry.</li>
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<strong>Leadership:</strong>Strong leadership skills with the ability to motivate, train, and develop staff.</li>
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<strong>Customer Service:</strong>Excellent customer service skills and the ability to manage customer complaints in a professional and timely manner.</li>
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<strong>Financial Acumen:</strong>Experience in managing budgets, controlling costs, and maximizing profitability.</li>
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<strong>Organization:</strong>Ability to multitask and stay organized in a fast-paced environment.</li>
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<strong>Communication:</strong>Strong communication skills, both verbal and written, with the ability to work effectively with customers and team members.</li>
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<strong>Problem-Solving:</strong>Ability to make quick decisions and solve problems effectively under pressure.</li>
</ul><h2>Benefits</h2><ul>
<li>Health Care Plan (Medical, Dental &amp; Vision)</li>
<li>Retirement Plan (401k, IRA)</li>
<li>Paid Time Off (Vacation, Sick &amp; Public Holidays)</li>
<li>Weekly Pay</li>
<li>Growth Opportunities</li>
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