Lobby Ambassador

We are currently looking for dynamic/ and self motivated Front Office professionals who want to move their careers forward. As a Lobby Ambassador you are responsible to receive and give a warm welcome to our guests/ providing an efficient and courteous approach at all times and your role will include key responsibilities such as:

• Offer consistently professional/ friendly/ warm and engaging service bull; Be available for Guests at all times as a point of contact
• Actively represent all standards of the Arabian Cultural Connection program/ and interact with guests using the coffee and dates station
• Plays vital part in the Rotana Service Distinction program/ by welcoming guests upon arrival to the hotel main door/ escorting guests to check in point/ attending to guests on queue/ greeting guests on their way to breakfast and inquire about their satisfaction/ and bidding farewell to departing guests at the hotel main door
• Use the Tablet Registration tool to register guests on queue while waiting for their turn to check in at the Front Desk
• Extend personal service and attention to all Guests/ with particular emphasis to Club Rotana/ VIP Guests/ and Rotana Rewards Guests
• Proactively meet arriving guests at the main entrance and once they exit their transportation
• Seeks out revenue opportunities such as taking restaurant reservations/ sales leads etc.
• Maintains and promotes up to date knowledge of the hotel and local services and supply information and respond to Guest queries
• Deal promptly/ efficiently and pleasantly with any queries
• Be aware of all special offers/ promotions/ and packages at the hotel to promote to guests

Requirements

Education/ Qualifications

Experiences

• You should ideally have a diploma degree in hospitality with previous experiences in the Front Office Department within a hotel.
• You must deal in a polite and sophisticated manner and have an excellent command of the English language/ both spoken and written.
• Multiple language ability is considered as additional advantage.

Knowledge

The ideal candidate will be customer driven and an extremely proactive and switched on ' personality with an outgoing/ charismatic and approachable character.

You have good interpersonal skills and be smart in appearance and well groomed/ while possessing following additional competencies

• Understanding the Job
• Taking Responsibility
• Recognizing Differences
• Customer Focus
• Adaptability
• Teamwork