Customer Service Agent
- Work arrangement
- On-site
- Occupation
- Customer Service & Support
- Location
- Cairo, Cairo Governorate, EG
- Compensation
- Not disclosed
- Apply by
- May 14, 2027
About this role
- Handle customer inquiries through calls, WhatsApp, emails, and social media.
- Assist customers with product inquiries, fragrance recommendations, and order-related requests.
- Follow up on orders, deliveries, returns, and exchanges.
- Handle customer complaints professionally and ensure timely resolution.
- Maintain positive customer relationships and high satisfaction levels.
- Provide accurate information about products, promotions, and company policies.
- Coordinate with relevant departments to resolve customer issues.
Requirements
- Previous experience in Customer Service.
- Strong experience dealing with GCC markets and customers is a MUST.
- Excellent English communication skills (spoken and written) is a MUST.
- Strong communication, interpersonal, and problem-solving skills.
- Ability to handle customer complaints professionally.
- Experience in Retail, E-commerce, Perfumes, or Luxury Brands is a plus.
Benefits
- Competitive Salary.
- Medical Insurance.
- Social Insurance.
- Professional Development & Growth Opportunities.
- Supportive and Collaborative Work Environment.