Quality Assurance Specialist - Customer Service

- Monitor and evaluate customer service interactions across calls, WhatsApp, emails, and social media.

- Assess team performance against established quality standards.

- Identify service gaps and recommend improvement actions.

- Monitor complaint handling and customer satisfaction.

- Prepare quality assessment reports and provide constructive feedback.

- Identify training needs and support continuous service improvement.

- Ensure compliance with customer service procedures and brand communication standards.

Requirements

- Previous experience in Quality Assurance within Customer Service.

- Strong experience dealing with GCC markets and customers is a MUST.

- Excellent English communication skills (spoken and written) is a MUST.

- Strong analytical, reporting, and evaluation skills.

- Excellent attention to detail.

- Experience in Retail, E-commerce, or Luxury Brands is a plus.

Benefits

- Competitive Salary.

- Medical Insurance.

- Social Insurance.

- Professional Development & Growth Opportunities.

- Supportive and Collaborative Work Environment.