Recruitment & Onboarding Coordinator | EST Hours (Remote)

ISTA Personnel SolutionsSouth Africa is a dynamic and fast-growing BPO company based in South Africa, specialising in providing top-tier operational support to U.S.-based companies. We are not a recruitment agency, we act as a dedicated extension of our clients’ teams, delivering high-quality service with precision, efficiency, and a personal touch.

We’re looking for aRecruitment & Onboarding Coordinatorto join our clients team who is aU.S.-based ABA therapy provider. They are looking for a detail-driven individual who will need to ensure that newly hired clinicians are fully credentialed, compliant and set up in the company’s systems before their first day. You’ll work with the recruitment, clinical, compliance and scheduling teams to keep onboarding moving without delays.

Who will thrive here:

You’re organised, detail-oriented, and proactive. You follow up until the job is done, and you’re comfortable chasing outstanding documents by phone and email. You have a professional, patient phone manner, and you stay on top of multiple tasks in a deadline-driven environment.

PLEASE NOTE:

• Working Hours:Monday – Friday, 4:00pm – 1:00am SAST (subject to daylight saving time).
• Public Holidays:You will work on all South African public holidays. Compensated in line with the BCEA.
• Internet Requirements:Afixed fibre linewith a minimum speed of25 Mbps (upload & download)and the ability to support awired Ethernet connectionis mandatory. Applicants without a fixed fibre line cannot be considered.
• Power Backup:Areliable power backup solutionis required to manageload shedding and power outages. Applicants without a power backup cannot be considered.
• Work Environment:Fully remote(you must be located in South Africa)

Responsibilities:

• Manage thefull onboarding processfor new hires, from offer acceptance through to beingfully cleared and ready for scheduling.
• Track and follow up onbackground checksand confirm the results are clear before moving a hire forward.
• Collect and verifyemployment documents, includingwork eligibility (I-9) documents, professional certifications, and liability insurance.
• VerifyRBT and BCBA certification numbers and expiry dateswith the certification board.
• Create and maintainemployee profilesacross HR, payroll, clinical, and time-tracking systems.
• Prepare and sendcontracts and offer documents andconfirm they are signed.
• Follow up by email and phoneon outstanding items until onboarding is complete.
• Track every new hire’s progress in anonboarding tracker, updating statuses promptly.
• Act oncase coordination emails, updating employee status and calendars once a start of care date is confirmed.
• Reviewtimesheet discrepancieseach payroll period and follow up with employees.
• Supportoffboardingby closing accounts and arranging equipment returns.
• Reviewinbound resumes, screen against role requirements, andschedule interviews.
• Act as thelink between recruitment, compliance, clinical, and scheduling teamsto meet hiring timelines and prevent onboarding delays.

Requirements:

• Experience in an administrative, HR, recruitment or compliance-style roles.
• Strong verbal and writtenEnglish communication skills, with a professional and confident phone manner.
• Excellentattention to detailandaccuracywhen entering dataacross multiple systems.
• Strongorganisation, andfollow-up skills,whilst manage multiple tasks in a deadline-driven environment.
• Comfortable workingacross multiple systemsand learning new ones quickly.
• Goodjudgement when applying set rules and processes.
• Professional and discreet when handlingconfidential employee information.
• Proficiency inMS Office and Outlook.

Beneficial:

• Experience with Paycom, CentralReach, Monday.com or similar HR, payroll and workflow systems.
• Knowledge of US employment verification (I-9) and healthcare compliance.
• A background in healthcare or ABA therapy.

If you are not contacted within 14 working days, please consider your application unsuccessful.