Pickup Specialist - LAX

<ul><li>Coordinate daily pickup schedules and support dispatch operations</li></ul><ul>
<li>Monitor pickup SLA performance and follow up on delayed or failed pickups</li>
<li>Communicate with drivers and customers regarding pickup status and operational updates</li>
<li>Support pickup operations for large-volume and key account customers</li>
<li>Investigate and resolve pickup-related operational exceptions</li>
<li>Assist with pickup route optimization and operational efficiency improvements</li>
<li>Track and maintain pickup operational records and KPI reports</li>
<li>Support pickup cost tracking and operational data analysis</li>
<li>Coordinate with warehouse and transportation teams to ensure smooth operational execution</li>
<li>Assist with peak season operational support and capacity coordination</li>
</ul><h2>Requirements</h2><ul><li>Bachelor’s degree preferred</li></ul><ul>
<li>1+ years of experience in logistics, dispatch, transportation, customer service, or operations support preferred</li>
<li>Strong communication and coordination skills</li>
<li>Detail-oriented with strong problem-solving abilities</li>
<li>Ability to work in a fast-paced operational environment</li>
<li>Proficiency in Excel and basic operational systems</li>
<li>Strong organizational and multitasking skills</li>
<li>Bilingual in Mandarin and English</li>
</ul><h2>Benefits</h2><ul>
<li>Specialist: 21-23/hr +1.5OT +Bonus</li>
<li>7 PTO days</li>
<li>5 Paid Sick Leave Days</li>
<li>6 Paid Holidays</li>
<li>401K</li>
<li>Medical insurance, Dental and Vision Insurance, STD/LTD</li>
</ul>