Hotel Night Auditor

<ul>
<ul>
<li>Greet, register, and check in/out late-night arrivals, walk-ins, and early-morning departures with a warm, professional attitude.</li>
<li>Answer, screen, and forward incoming phone calls, respond to guest inquiries, and process room reservations.</li>
<li>Handle guest requests, complaints, and wake-up calls promptly while keeping the reception and lobby areas tidy and presentable.</li>
</ul>
<ul>
<li>Run the end-of-day audit in the Property Management System (PMS) and verify all room, tax, food and beverage, and ancillary charges.</li>
<li>Balance daily cash drawers, reconcile credit card settlements, and investigate any billing discrepancies on guest folios.</li>
<li>Compile and distribute daily revenue, occupancy, and financial summary reports for management.</li>
</ul>
<ul>
<li>Manage visitor logs, incoming mail/deliveries, and basic front-office administrative tasks.</li>
<li>Monitor lobby access, hotel security, and emergency panels throughout the overnight shift.</li>
<li>Maintain an accurate shift log and brief the morning front desk team during shift handover.</li>
</ul>
</ul><h2>Requirements</h2><ul>
<ul><li>A certificate, diploma, or degree in<strong>Hospitality Management, Tourism, Accounting, Finance, or Business Administration</strong>is an added advantage.</li></ul>
<ul>
<li>At least<strong>1–2 years of proven experience</strong>as a Hotel Receptionist, Front Office Agent, Night Auditor.</li>
<li>Experience handling cash, POS terminals, and daily financial reconciliations in a hospitality or customer-facing environment.</li>
</ul>
<ul>
<li>Proficiency in hotel<strong>Property Management Systems (PMS)</strong>(such as Opera, Fidelio, Protel, or Cloudbeds).</li>
<li>Strong computer literacy, especially in<strong>Microsoft Excel</strong>(for balancing reports) and Word/Outlook.</li>
<li>Solid numerical and bookkeeping skills with high accuracy to spot and resolve billing errors.</li>
</ul>
</ul>