Product Operations Manager

<h3>Responsibilities:</h3><li>Drive operational excellence across product squads by optimizing delivery processes, governance, and documentation.</li><li>Coordinate with card scheme/issuing partner (payment provider).</li><li>Ensure new product initiatives and platform changes are well-defined, compliant, and launch-ready through structured business cases and approval processes.</li><li>Act as a delivery enabler - removing blockers, coordinating stakeholders, and maintaining the documentation and data foundations needed for rapid, high-quality execution.</li><li>Partner with Product Owners, Engineers, and Data Analysts to ensure reliable metrics, dashboards, and insights guide decision-making and prioritisation.</li><li>Track performance post-launch, monitor product stability and adoption, and facilitate continuous improvement through structured feedback loops.</li><li>Lead planning and operational cadences (KPIs, stand ups, retrospectives), maintaining momentum and alignment across teams.</li><li>Identify and implement process improvements that enhance delivery speed, quality, and scalability.</li><li>Drive product strategy by translating operational insights, customer feedback, and market intelligence into future features direction, ensuring delivery execution aligns with strategic priorities and the long-term product vision.</li><h3>Requirements:</h3><li>Degree in STEM or other quantitative fields.</li><li>Minimum 2 years experience in a high performance environment (fintech, consultancy, investment bank, high-growth tech company, etc.).</li><li>Minimum 2 years of experience working with debit cards and payments (SWIFT, SEPA, Faster Payments).</li><li>Experience working with card schemes (Visa, Mastercard).</li><li>Ability to solve complex problems independently.</li><li>Deep empathy for customers and commitment to user-centred design without compromise.</li><li>Strong stakeholder management and communication skills, capable of influencing across functions.</li><li>Data-driven mindset, able to turn insights into actionable improvements.</li><li>Strong ownership mentality – proactive, accountable, and execution-focused approach.</li><h3>Nice to have:</h3><li>Experience building or scaling successful products - particularly financial or data-driven - using analytics, customer feedback, and pragmatic judgment.</li><li>Experience with compliance regulations for card products (onboarding, notifications, restrictions).</li><li>Experience with fraud monitoring for card transactions.</li>