Manager, Performance Intelligence

<h3>How you'll shape Performance Intelligence at Achievers:</h3>
<strong>Performance Leadership &amp; Planning</strong><li>Own Marketplace performance priorities and routines, connecting operating drivers, the financial outlook and action.</li><li>Define KPIs, targets and benchmarks; govern progress against agreed customer, commercial and operating outcomes.</li><li>Synthesize financial, customer and operational evidence into clear implications, recommendations, decisions and owners.</li><li>Own the Marketplace performance storyline for operating reviews, including risks, outlook, actions and follow-through.</li><li>Distinguish temporary variance from structural change and surface emerging gaps before they become material issues.</li><li>Interpret global member, redemption and market trends; identify implications for priorities and catalogue strategy.</li><strong>Strategic Analysis &amp; Intelligence</strong><li>Lead cross-functional, commercially material/ambiguous analyses, and build models where no established method exists.</li><li>Use SQL, BI and quantitative methods to investigate performance, test assumptions and review logic, code and methods.</li><li>Evaluate customer, member, vendor, product and operating trade-offs, using FP&amp;A input where financial insight required.</li><li>Apply eCommerce, incentives, analytics and technology research to identify gaps, emerging risks, and opportunities.</li><li>Develop concise, decision-ready presentations for opportunities, risks and investments using validated evidence/models.</li><strong>Analytics Strategy &amp; Scale</strong><li>Own analytics intake/Service Desk governance; prioritization, capacity, standards and the Marketplace analytics roadmap.</li><li>Define data and technology needs with BI, IT and Product Analytics; strengthen access, quality, definitions, documentation.</li><li>Clarify feature instrumentation, analytical ownership and outcome measurement with Product Analytics and ProDev.</li><li>Prioritize automation, reusable products and self-service capabilities that reduce recurring effort, increase analytical reach.</li><li>Build metric literacy, drive use of analytical products and measure timeliness, reusability, decision influence and impact.</li><li>Ensure analytical practices meet applicable data-access, privacy and governance requirements.</li><li>Govern material analytics initiatives from problem definition through delivery, adoption and outcome assessment.</li><strong>Performance Improvement &amp; Partnership</strong><li>Translate recurring issues and findings into clearly owned opportunities based on value, risk, effort and urgency.</li><li>Define intended outcomes, align accountable owners and ensure implemented actions are measured/reflected in priorities.</li><li>Align financial priorities, inputs and timing with the Finance Manager while preserving FP&amp;A governance and sign-off.</li><li>Advise Marketplace and cross-functional leaders on performance drivers, trade-offs, interventions and required decisions.</li><li>Resolve competing priorities, dependencies, risks and cross-functional delivery barriers.</li><strong>Team Leadership</strong><li>Lead, coach and develop operational analytics talent, embedded FP&amp;A analytics, and improvement partners.</li><li>Delegate by expertise and priority, protect specialist capacity and make trade-offs visible to stakeholders.</li><li>Hold the team accountable for timely, accurate, reproducible and decision-useful work with measurable impact.</li><li>Establish strong practices for documentation, analytical review, knowledge sharing, development and succession.</li><li>Create an inclusive, curious and outcome-focused culture that encourages constructive challenge, innovation, learning.</li><h3>Experience we feel will set you up for success:</h3><li>7+ years of experience in commercial analytics, business performance, eCommerce, retail, or related environment.</li><li>Bachelor’s degree in a quantitative, business or related field, or equivalent practical experience.</li><li>Experience in rewards, recognition, loyalty, incentives, marketplaces or global catalogue environments an asset.</li><li>Experience leading analysts/cross-disciplinary teams, including coaching, performance management and development.</li><li>Demonstrated ability to structure and execute complex analysis where the question, data or methodology is unclear.</li><li>Strong SQL and BI fluency, with experience interrogating complex datasets and reviewing analytical logic and methods.</li><li>Familiarity with tools such as Tableau, Power BI, Salesforce, Amplitude, R, Python or Microsoft Power Platform.</li><li>Experience with statistical methods, predictive modelling, experimentation or AI-enabled analytics and automation.</li><li>Strong financial/commercial fluency, including ability to connect customer and operating behaviour to business decisions.</li><li>Experience defining KPI frameworks, analytical standards, data needs and scalable reporting/self-service capabilities.</li><li>Excellent written, verbal and presentation skills, with experience advising senior executives and responding to challenge.</li><li>Proven ability to influence across Finance, Product, Engineering, BI, Customer Success and Operations.</li><li>Independent, practical and solution-oriented judgement, with ability to balance analytical depth, pace and business value.</li><h3>What Success Looks Like</h3><li>The build of one trusted Marketplace performance story connecting operating drivers, financial outcomes and action.</li><li>Emerging risks and opportunities are identified early, with evidence-based guidance on where intervention will yield value.</li><li>Executive audiences receive concise, credible and decision-ready presentations that withstand challenge.</li><li>Performance measures, analytical products and reporting routines are trusted, understood and consistently used.</li><li>More demand is met through reusable models, automation and self-service rather than repeated manual analysis.</li><li>Improvement priorities have clear owners, intended outcomes and measured business impact.</li><li>The team delivers timely, high-quality work while increasing analytical maturity and capacity across Marketplace.</li>