Product Support Manager
- Work arrangement
- On-site
- Occupation
- Product & Project Management
- Location
- Mumbai, Maharashtra, India
- Compensation
- INR 1,400,000.00 – INR 2,800,000.00 per year
- Apply by
- April 10, 2027
About this role
𝗧𝗵𝗶𝘀 𝗿𝗼𝗹𝗲 𝗶𝘀 𝗳𝗼𝗿 𝗼𝗻𝗲 𝗼𝗳 𝘁𝗵𝗲 𝗪𝗲𝗲𝗸𝗱𝗮𝘆'𝘀 𝗰𝗹𝗶𝗲𝗻𝘁𝘀
𝗦𝗮𝗹𝗮𝗿𝘆 𝗿𝗮𝗻𝗴𝗲: 𝗥𝘀 𝟭𝟰𝟬𝟬𝟬𝟬𝟬 - 𝗥𝘀 𝟮𝟴𝟬𝟬𝟬𝟬𝟬 (𝗶𝗲 𝗜𝗡𝗥 𝟭𝟰-𝟮𝟴 𝗟𝗣𝗔)
Experience: 8+ yrs
Location: Mumbai, Pune, Hyderabad
Job Type: Full-time
We are looking for an experiencedSupport Managerto build, lead, and scale an India-based product support organisation for a portfolio ofClinical and Patient-focused healthcare technology solutions.
This is a build-and-scale leadership role requiring strong expertise intechnical support, SaaS service delivery, team building, SLA management, knowledge management, escalation handling, and phased support transitions. The ideal candidate will have a proven track record of establishing offshore support teams and maintaining high service standards throughout complex product migrations.