IT Specialist

Responsibilities

• Manage user accounts, access permissions, and roles in 1C and SAP systems.

• Communicate closely with internal departments to assess, analyze, and map their specific software, module, and IT infrastructure requirements.

• Set up, configure, and maintain hardware and operating systems, with a strong focus on macOS / MacBook environments and corporate software.

• Maintain daily communication and collaboration with IT and operations teams in Ukraine to ensure aligned processes.

• Provide L1/L2 technical support for office networking infrastructure, including Wi-Fi, LAN, router configurations, and internet connectivity troubleshooting.

• Document IT processes, workflows, and service requests using Jira and Confluence.

• Responsible for the maintenance, repair, and operational performance of all IT equipment (both Mac and PC), office network/server infrastructure, and IT software.

• Oversee all IT hardware stock, track inventory levels, and manage equipment preparation and setup for employees.

• Allocate effort flexibly between local operational tasks in Türkiye (~50%) and global IT tasks/projects (~50%).

Qualifications

• 2–3 years of experience in IT support, system administration, or helpdesk roles.

• Hands-on experience with user administration in 1C ERP System (nice to have) and SAP (must) environments.

• Strong proficiency in macOS hardware and software configurations.

• Good knowledge of basic networking concepts (Wi-Fi, TCP/IP, DNS, LAN/WLAN troubleshooting).

• Experience with Jira and Confluence for task tracking and documentation.

• Fluency in English (written and spoken) for daily communication with teams in Ukraine and global stakeholders.

• Excellent cross-departmental communication, analytical thinking, and problem-solving skills.