Warehouse Quality Manager

<h3>Key Responsibilities</h3><strong>Inbound Quality Control and Standardization</strong><ul>
<li>Organize systematic incoming quality audits for shipments arriving from manufacturing hubs in Ukraine, Turkey, and Vietnam, including verification of pallet integrity, packaging labels, barcodes, serial numbers, and packing lists.</li>
<li>Reduce Dock-to-Stock Time by developing efficient receiving procedures, managing non-conforming goods, and enabling fast cross-docking for priority orders.</li>
<li>Coordinate directly with manufacturing sites regarding claims related to production defects, packaging issues, or shipment discrepancies.</li>
<strong>Outbound Quality Control and Fulfillment Efficiency</strong><ul>
<li>Ensure maximum picking accuracy and full compliance of outbound orders with EU distributor requirements, including market-specific labeling, documentation, packaging, and secure load handling.</li>
<li>Reduce Order Fulfillment Cycle Time from order creation in the system through loading onto trucks or handover to courier services.</li>
<li>Monitor compliance with SLA and OTIF requirements by line-haul and express carriers, including FTL/LTL and CEP operators such as DPD, DHL, InPost, and others, during loading and cargo handover.</li>
<strong>CAPA and Customer Claims Management</strong><ul>
<li>Manage the full cycle of complaints from European distributors, including registration, investigation, Root Cause Analysis using methodologies such as 5 Whys, Ishikawa, and 8D, and prevention of recurring incidents.</li>
<li>Develop and implement Corrective and Preventive Actions (CAPA) related to warehouse operations, packaging, and cargo securing.</li>
<li>Monitor and minimize product losses caused by damage within the warehouse, including Scrap and Damage Rate.</li>
<strong>Lean, 5S and WMS Process Digitalization</strong><ul>
<li>Implement Poka-Yoke mistake-proofing solutions within picking and packing processes through the WMS, including weight control and mandatory barcode and serial number scanning.</li>
<li>Audit and optimize picking routes to eliminate unnecessary movement and other forms of waste.</li>
<li>Develop and continuously update SOPs, work instructions, and operational checklists for warehouse employees.</li>
<strong>Metrics, Analytics and Reporting</strong><ul>
<li>Build and monitor a daily operational quality dashboard covering key metrics such as OTIF, Perfect Order Rate, Claims PPM, Picking/Packing Error Rate, and Order Cycle Time.</li>
<li>Maintain regular synchronization of operational statuses with the central office and logistics management.</li>
<strong>Cross-Cultural Training and Staff Audits</strong><ul>
<li>Conduct regular on-site audits of compliance with quality standards across warehouse shifts within a Polish-Ukrainian workforce.</li>
<li>Train warehouse operators, packers, and WMS users in proper handling and care of high-tech electronic products.</li>
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<h3>Requirements:</h3><strong>Experience and Expertise – Hard Skills</strong><ul>
<li>At least 4 years of experience in warehouse quality management (Warehouse QA/QC), Continuous Improvement, Operational Excellence, or as a Deputy Warehouse Manager with a strong focus on processes within a Class A Distribution Center.</li>
<li>Experience in international distribution within Consumer Electronics, Hi-Tech, Automotive Components, or large-scale omnichannel E-commerce.</li>
<li>Practical knowledge of problem-solving and process improvement methodologies, including Lean Six Sigma — Green Belt certification is an advantage — Kaizen, 5S, 8D, PDCA, and Root Cause Analysis.</li>
<li>Knowledge of handling imported goods from non-EU countries and understanding of packaging and labeling requirements applicable to EU markets.</li>
<li>Understanding of Polish occupational health and safety regulations (BHP), storage standards, and UDT requirements related to warehouse equipment.</li>
<strong>Systems and Analytical Skills</strong><ul>
<li>Strong experience with WMS and ERP systems such as SAP, Qguar, Manhattan WMS, or similar platforms, including an understanding of how quality control checkpoints are configured within WMS processes.</li>
<li>Strong analytical skills and confident use of MS Excel, including PivotTables and formulas, as well as Power BI or Grafana for performance and deviation visualization.</li>
<strong>Language Skills</strong><ul>
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<strong>Polish:</strong>Polish language skills will be considered an advantage.</li>
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<strong>Ukrainian:</strong>Native or fluent level, required for direct communication with the head office, stakeholders, and colleagues in Ukraine.</li>
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<strong>English:</strong>B1+ level, required for cross-functional cooperation with manufacturing facilities in Turkey and Vietnam, international carriers, and handling claims from EU distributors.</li>
<strong>Personal Qualities and Soft Skills</strong><ul>
<li>Proactivity and leadership through influence: ability to build a strong and demanding quality culture within a Polish-Ukrainian team while maintaining constructive cooperation with warehouse operations.</li>
<li>Ability to work effectively under pressure and maintain a structured approach during peak workload periods, including month-end, quarter-end, and Black Friday.</li>
<li>Strong attention to detail combined with an End-to-End understanding of warehouse and distribution processes.</li>
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