Trading Support Analyst

Crypto.com

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Work arrangement
Hybrid
Location
London
Compensation
Not disclosed
Apply by
April 10, 2027

About this role

<h3>Responsibilities:</h3><li>Monitor live trading systems, strategies, orders, positions, P&amp;L, and risk.</li><li>Act as the first line of support for trading, execution, exchange connectivity, and production issues.</li><li>Investigate and resolve order, position, P&amp;L, reconciliation, and trading-system exceptions.</li><li>Coordinate with traders, quantitative developers, exchanges, brokers, and other counterparties to resolve live trading issues.</li><li>Support strategy deployments, system releases, testing, and production changes.</li><li>Monitor exchange and market events, outages, connectivity issues, and other operational risks.</li><li>Analyze trading and operational metrics to identify issues and improve processes.</li><li>Develop tools and automation to improve monitoring, reconciliation, reporting, and trading operations.</li><li>Maintain operational procedures and controls for production trading.</li><li>Participate in local trading coverage and rotating weekend coverage.</li><h3>Requirements:</h3><li>3+ years of experience in electronic trading, trade support, trading operations, production support, or a related role.</li><li>Strong understanding of electronic trading, order lifecycle, positions, P&amp;L, and risk.</li><li>Ability to troubleshoot issues calmly and effectively in a fast-moving production environment.</li><li>Strong Python or scripting skills; SQL experience is preferred.</li><li>Experience working with large trading or market datasets.</li><li>Strong analytical, communication, and problem-solving skills.</li><li>Bachelor's degree in Computer Science, Engineering, Mathematics, Finance, or another quantitative discipline, or equivalent relevant experience.</li><h3>Preferred:</h3><li>Experience supporting systematic, algorithmic, or market-making trading.</li><li>Experience with prediction markets, equities, crypto, futures, options, or other derivatives.</li><li>Experience with exchange APIs, FIX, order-book data, or real-time trading systems.</li>

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