Customer Service Associate -German and/or French Speaker

<h3>Who You Are:</h3><li>You are eager to get your foot in the door and embrace the fast-paced buzz of the media world.</li><li>Working for a global leader in digital content, supporting successful sales teams excites you and you thrive in a fast-paced, service-oriented environment where terrific customer support is critical.</li><li>In this role, you would be responsible for providing service to inbound customer enquiries that are service-related and delivering administrative assistance and general support to the sales team.</li><li>Your goal is to help our customers, internal and external, work smarter.</li><li>You’re an excellent communicator across multiple mediums like phones, chat, and email, and are focused on solving problems in a manner that enhances the overall customer relationship.</li><h3>Your Next Challenge:</h3><li>Receive and process inbound sales queries from clients via the phone, email and online chat.</li><li>Sell to customers and engage them in discovery activities that determine their needs, suggests relevant products and services, and gather relevant customer information.</li><li>Encourage and enable customers to self-serve.</li><li>Process, track, code and handle invoices and internal reports in a timely and accurate manner through the use of various computer systems.</li><li>Provide creative solutions and strive to find more productive and efficient ways to process, track and handle invoice processing.</li><li>Assist the sales team with other paperwork and administrative needs to enhance and streamline the workflow within the department.</li><li>Answer phones promptly to ensure customers receive timely service and direct the customer to the appropriate sales person to assist them with sales queries.</li><li>Handle customer requests for services related to password resets, download issues, technical questions, etc.</li><li>Create research Customer Relationship Management (CRM) tickets.</li><h3>What You'll Need:</h3><li>Strong interpersonal, organisational and communication skills.</li><li>Relevant customer service experience.</li><li>Strong attention to detail.</li><li>Strong customer service skills and the ability to build and maintain relationships via telephone and email.</li><li>Proficient computer literacy (internet, Microsoft Office Suite including Word, Excel, PowerPoint, Outlook, etc.).</li><li>Strong desire to learn.</li><li>Fluency in written and spoken German and/or French and English (C1 Level or above both written and verbal in both languages).</li><li>Ability to gather prospect and client information and to identify potential sales opportunities.</li><li>Ability to effectively manage time &amp; complete multiple tasks in fast-paced environment.</li>