Team Lead

#EnterTheGame - Activate, coming soon to Melbourne

Team Lead - Activate Melbourne

Activate is redefining how the world plays.We’rea technology company that fuses a game, a workout, and a party into one unforgettable experience. We believe play should move people - physically and socially. Behind every room,you’llneed your reflexes, wits, and a team to beat the challenges -it’seasy to start, hard to beat.

We’relaunching Activate in Australia and looking forTeamLeads
(multiple roles)who will bring our Melbourne venue to life.

¶ï¸Press play on this video
to see Activate in action (we promiseit’sworth it). Follow @activategames onTikTok,Instagram, andFacebookto stay locked in.

Position Overview

Enter The Role

Thisisn’ta typical Team Lead role, because Activateisn’ta typical venue.

As Team Lead,you’llbe the person who keeps the action moving on shift. Reporting to the Store Leader,you’llsupport the daily operation of the venue, guide the team, deliver exceptionalcustomerexperiences and step in when challenges arise.

You’lllead by example with a positive,problem-solvingmindset. Whetheryou’resupporting guests, coaching Game Facilitators, troubleshooting a technical issue or keeping the team organised during a busy session,you’llplay a key role in creating an unforgettable experience.

Responsibilities / Accountabilities

Store Operations

• Team up with theStore Leaderto keep thevenue
  runningsmoothlyby guiding Game Facilitators, delegating tasks,andmaking sure the team
  isready for their next challenge

• Bring the energy!Lead by example by bringing energy, confidence and asolution-minded attitude
  to customer service and team communication

• Be the go-to problemsolver by answering calls and emails,
  troubleshootingbookings and customer requests, and resolvingcomplaints(escalating to the Store Leader as needed)

• Handle the financial and administrative taskswith precision, including check-in overrides,reconciliations, invoices, and payments

• Welcomeeach playerand help create memorable experiences from check in to game completion.

• Ensure players understand how to play, have fun,and get the mostout oftheirActivate experience.

• Keepteam members and playersin the loop onfacility and game room status andchampion
  Activate’sprograms and standards along the way.

• Know aboutActivate programs, promotions and initiativesand share relevant updates with the team and customers.

• Support corporate groups,eventsand special experiences.

Team Leadership

• Shownew team membersthe ropesthrough onboarding,trainingand coaching, and set them up to hit the ground running.

• Be the first point of contactwhenoperational challengespop upduringtheshift.

• Keep on top ofinventory processes, including equipment,merchandiseand operational supplies.

• Manage customer escalations during shifts, using sound judgement to resolve issues independently whereappropriate, while promptly escalating complex matters to the Store Leader and ensuring outcomes are communicated and followed through.

Maintenance, Technology and Inventory

• Troubleshoot game rooms,equipmentand technical issues as they arise, keeping the action moving.

• Ensure rooms are operational,cleanand ready for the next group of players.

• Complete basic maintenance tasks and support venue upkeep whenrequired.

• Work with the Store Leader toidentifymaintenance requirements and escalate issues appropriately.

• Help ensure company standards are followed across the venue.

• Provide feedback and insights to the Store Leader to continuously improve operations.

Qualifications / Relevant Experience

• Demonstrated experience in a customer facing environment such as entertainment, hospitality, retail,fitnessor venues.

• Experience leading teams and managing day to day operational requirements.

• Strong communicationand relationship building skills, with the confidence to engage with individuals and groups, provide clear directions, and deliver engaging briefings to customers and team members asrequired.

• Ability to manage competing priorities in afast-pacedenvironment.

• Practicalproblem-solvingmindset with confidence troubleshooting issues.

• Comfortable working with technology and learning new systems.

• Comfortable using basic hand tools and undertaking minor repairs.

A technical background is notrequired.We’relooking for someone who is curious, capable and enjoys figuring things out.

Perks That Power Our People

• Be part of launching a global entertainment brand in Australia.

• Real ownership from day one, including the venue,teamand customer experience.

• Structured training across Activate technology,operationsand customer experience.

• Support from a global network of Activate leaders.

• Employee discounts and free game play.

• A fun, dynamic and energetic working environment.

• Opportunities to grow with Activate as we expand across Australia.
  

Sound Like You?

Ifyou’reready to lead a team, build something from the ground up and help create unforgettable experiences for customers,we’dlove to hear from you.

Apply with your CV and tell us the best game you’ve ever played.

Activate is an equal opportunity employer. We celebrate energy in all its forms and encourage applications from people of all backgrounds,identitiesand experiences.