Customer Service Coordinator

Customer Service Coordinator

Phoenix, 100% In-person

Would you like to join a global, growing company with a positive mission?

Then Smardt is the right place for you!

We are theleading manufacturer of oil-free centrifugal chillerswith operations across Australia, Canada, USA, Germany, and China. Our revolutionary high-efficiency machines are driving rapid growth in key world markets. At the cutting edge of innovation,Smardt North Americais accelerating product development to deliver substantial energy savings for our customers.

We are currently seeking anCustomer Service Coordinatorwho is excited about supporting our teams, ensuring smooth operations, and delivering outstanding service to our customers.

Main Responsibilities

• Prepare and processsales orders, invoices, and purchase orders
• Develop and maintainforms and Excel trackers
• Supportinventory updates
• Respond promptly tocustomer inquiriesvia email and phone
• Manageweekly vendor and customer follow-ups
• Contribute tocustomer satisfactionby ensuring quick, professional responses
• Provide support withquality and warranty tasks(e.g., RMAs)
• Liaise with customers across theNorth American market
• Perform other related tasks as assigned by your supervisor

Core Competencies & Skills

• Strong proficiency inMicrosoft Office Suite(Excel, Word, Outlook; 365 is an asset)
• Experience withERP systems(Microsoft Navision an asset)
• Experience withproject management tools(e.g., Monday.com, Jira, or similar)
• Experience withhelp desk systems(Freshdesk or similar)
• Strong organizational skills and ability to manage multiple priorities
• Customer-focused with excellent communication skills

What We Offer:

• Competitive compensation.
• Health and Dental Benefits from day 1.
• 401K matching program.
• A collaborative global environment with opportunities for growth.

Equal Employment Opportunity Statement

SMARDTis an equal opportunity employer committed to fostering an inclusive and diverse workplace where all individuals are treated with dignity and respect. We do not discriminate based on race, color, religion, sex (including pregnancy, sexual orientation, and gender identity), national origin, age, disability, genetic information, military or veteran status, marital status, or any other characteristic protected by applicable federal, state, or local law.

As part of our hiring process,Smardtconducts background checks in compliance with applicable laws.

Please note thatSmardtdoes not accept unsolicited resumes from recruiters or employment agencies. In the absence of a signed Services Agreement with agency/recruiter, we will not consider or agree to payment of any referral compensation or recruiter fee.

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