Account Specialist, LVAR

<h3>Accountabilities</h3><li>
<strong>Manage high-risk accounts:</strong>Review and assess delinquent, written-off, and high-risk accounts to identify recovery opportunities and support effective loss mitigation strategies.</li><li>
<strong>Deliver customer-focused solutions:</strong>Handle incoming customer calls professionally, understand individual financial needs, and provide guidance on payment arrangements and appropriate recovery options.</li><li>
<strong>Support recovery and resolution activities:</strong>Help implement established loss mitigation strategies, including loan modification options and, where necessary, liquidation solutions, to reduce potential losses and help borrowers avoid default or mortgage foreclosure where possible.</li><li>
<strong>Build strong customer relationships:</strong>Establish trust through clear communication, relevant advice, and responsive service while maintaining professional, long-term customer relationships.</li><li>
<strong>Process transactions and documentation:</strong>Manage customer transactions, send relevant communications, complete required forms, and maintain accurate, complete, and up-to-date account records.</li><li>
<strong>Collaborate across departments:</strong>Coordinate with internal operational teams to resolve customer inquiries, direct requests to the appropriate departments, and escalate complex or unresolved situations when necessary.</li><li>
<strong>Analyze information and identify opportunities:</strong>Review account data and customer information to develop recommendations, support informed decisions, and identify opportunities for additional services or referrals where appropriate.</li><li>
<strong>Maintain compliance and manage risk:</strong>Follow established policies, procedures, regulatory requirements, and risk management frameworks while protecting confidential customer and organizational information.</li><li>
<strong>Support operational excellence:</strong>Contribute to continuous improvement initiatives, stay informed about industry trends and recovery practices, and help enhance the efficiency and quality of collection processes.</li><h2>Requirements</h2><li>
<strong>Education and experience:</strong>Typically, 1–2 years of relevant professional experience, ideally supported by a post-secondary diploma or degree in a related field, or an equivalent combination of education and experience.</li><li>
<strong>Industry knowledge:</strong>Familiarity with consumer collections, debt recovery practices, lending products, and applicable federal, provincial, state, and municipal regulations is an asset.</li><li>
<strong>Financial services knowledge:</strong>Understanding of banking products, financial services, competitive offerings, and industry trends is beneficial.</li><li>
<strong>Customer service skills:</strong>Ability to communicate professionally, build trust, understand customer needs, and provide appropriate guidance in potentially sensitive financial situations.</li><li>
<strong>Communication:</strong>Strong verbal and written communication skills, with the ability to explain payment strategies and recovery options clearly and effectively.</li><li>
<strong>Analytical and problem-solving abilities:</strong>Capacity to assess account information, identify issues, evaluate options, and determine appropriate next steps while escalating complex cases when needed.</li><li>
<strong>Organization and attention to detail:</strong>Ability to manage multiple transactions and administrative tasks accurately while maintaining complete records and meeting procedural requirements.</li><li>
<strong>Collaboration:</strong>Strong teamwork and interpersonal skills, with the ability to coordinate effectively with internal stakeholders and operational departments.</li><li>
<strong>Risk awareness and integrity:</strong>Commitment to confidentiality, regulatory compliance, sound judgment, and responsible decision-making when handling sensitive financial information.</li><li>
<strong>Adaptability:</strong>Ability to manage varied and sometimes complex responsibilities within established guidelines while remaining customer-focused and solution-oriented.</li><h2>Benefits</h2><li>
<strong>Salary:</strong>Annual compensation ranging from<strong>CAD 35,500 to CAD 65,000</strong>, depending on experience, education, qualifications, and location.</li><li>
<strong>Potential additional compensation:</strong>Depending on the compensation structure, total rewards may include performance bonuses, discretionary incentives, or other rewards.</li><li>
<strong>Health coverage:</strong>Access to health insurance benefits.</li><li>
<strong>Life and accident insurance:</strong>Coverage options to support employee protection and financial security.</li><li>
<strong>Retirement savings:</strong>Access to retirement savings plans.</li><li>
<strong>Education support:</strong>Tuition reimbursement opportunities to support continued learning and professional development.</li><li>
<strong>Career development:</strong>Training, coaching, leadership support, and networking opportunities to build skills and advance professionally.</li><li>
<strong>Remote work:</strong>Remote position based in Ontario, Canada.</li><li>
<strong>Inclusive workplace:</strong>Commitment to an equitable, accessible, and inclusive work environment, with accommodations available during the recruitment process.</li>