Aftermarket Account Manager

Accountabilities

• Manage customer relationships: Oversee assigned aftermarket accounts across the Northeast, strengthening customer partnerships and maintaining a reputation as a reliable, preferred business partner.

• Drive sales growth: Develop and execute account strategies that support revenue growth, strengthen customer retention, and identify new commercial opportunities.

• Lead quotation activities: Manage the request-for-quotation process for customer inquiries, coordinating internal resources to deliver accurate, timely, and competitive proposals.

• Champion the customer perspective: Gather customer feedback, understand expectations, and communicate needs throughout the organization to ensure responsive, customer-focused solutions.

• Coordinate internal account teams: Align internal stakeholders and strengthen collaboration to meet customer commitments, resolve issues, and deliver consistent service.

• Support commercial negotiations: Participate in customer negotiations involving contracts, pricing, and promotional programs while supporting mutually beneficial business outcomes.

• Collaborate on product strategies: Work with relevant business units to align product development priorities with customer requirements, market trends, and regional opportunities.

• Lead customer initiatives: Initiate and coordinate sales campaigns, projects, customer events, and other activities designed to improve engagement and commercial performance.

• Ensure service excellence: Promote high service standards across the value chain, from product development and manufacturing through order fulfillment and delivery.

• Monitor regional and customer needs: Maintain a strong understanding of the assigned territory, customer priorities, and market dynamics to inform account planning and commercial decisions.

Requirements

• A bachelor's degree in business, engineering, or a related field; an equivalent combination of education and relevant experience may also be considered.

• At least six years of experience in technical sales, commercial account management, or a related field, preferably within the heavy-truck industry, automotive market, or aftermarket sales.

• Experience in the commercial vehicle sector is highly preferred.

• Strong commercial understanding of the assigned region and its customers, with the ability to identify opportunities and develop effective account strategies.

• Proven customer relationship management and negotiation skills, including the ability to support contract discussions and promotional initiatives.

• Excellent presentation and communication skills, with the ability to explain customer needs, coordinate stakeholders, and influence internal and external partners.

• Proficiency in Microsoft Office, including Excel, Outlook, and Teams, with strong Excel skills required.

• Demonstrated ability to manage multiple customer priorities, coordinate cross-functional activities, and maintain responsiveness in a customer-facing environment.

• A proactive, commercially focused mindset with strong problem-solving skills and a commitment to customer satisfaction.

• Willingness and ability to travel approximately 50%–75% of the time throughout the assigned territory.

• Ability to work remotely while maintaining effective collaboration with internal teams and customers.

Benefits

• Annual incentive plan: Opportunity to earn additional compensation through an annual incentive program.

• Paid time off: Paid leave to support personal needs and work-life balance.

• Paid holidays: Company-recognized holidays.

• Retirement savings: Access to a 401(k) plan.

• Healthcare benefits: Health coverage and related employee benefits.

• Collaborative team environment: Opportunity to work with supportive colleagues across commercial and operational functions.

• Inclusive workplace culture: A diverse environment that values different backgrounds, perspectives, and ideas.

• Employee support and community involvement: Access to employee groups and community outreach activities.

• Remote work arrangement: Home-based position covering New York, Pennsylvania, Massachusetts, New Jersey, Maryland, Delaware, Maine, Vermont, New Hampshire, and Connecticut.

• Regional exposure: Opportunity to develop customer relationships and drive aftermarket business across a broad Northeast territory.