Analyst, Bank Payments AR&I, Preventive Fraud

<h3>Accountabilities:</h3><li>Analyse transactions across multiple payment types and financial products to identify unusual patterns, suspicious behaviours, and potential fraudulent activity.</li><li>Review and investigate fraud alerts using internal systems, analytical tools, and open-source intelligence to determine appropriate actions and outcomes.</li><li>Assess customer activity and transaction data carefully, identifying emerging fraud patterns and potential risks while maintaining a fair and balanced approach to customer needs.</li><li>Manage an individual investigation caseload efficiently, meeting established productivity, quality, and operational performance targets.</li><li>Prepare clear, concise, and accurate Suspicious Activity Report (SAR) narratives in line with applicable regulatory requirements and internal procedures.</li><li>Maintain comprehensive investigation records, including supporting evidence, decision-making rationale, findings, and case progression.</li><li>Identify opportunities to improve fraud detection tools, investigation workflows, and operational processes, recommending changes that strengthen efficiency and risk prevention.</li><li>Collaborate with colleagues across relevant departments to ensure effective coordination, consistent decision-making, and smooth operational processes.</li><li>Communicate with customers by telephone when necessary to gather additional information and support investigations.</li><li>Ensure customer interactions remain professional, fair, and responsive while taking appropriate steps to mitigate fraud risks.</li><li>Stay alert to new fraud trends and contribute to the continuous improvement of preventive monitoring practices.</li><li>Work within a flexible, 24/7 operational environment, adapting to assigned shifts and maintaining consistent standards of quality and performance.</li><h2>Requirements:</h2><li>Between one and three years of relevant experience in transaction monitoring, fraud prevention, fraud risk, or a related financial services role.</li><li>Good understanding of fraud concepts, transaction monitoring methodologies, suspicious activity indicators, and financial crime risk.</li><li>Strong analytical and investigative skills, with the ability to interpret large datasets, recognize patterns, identify anomalies, and draw sound conclusions.</li><li>Exceptional attention to detail when reviewing transactions, assessing alerts, documenting evidence, and preparing investigation reports.</li><li>Strong written and verbal English proficiency at C1/C2 level, with the ability to communicate clearly with customers, internal stakeholders, and regulatory bodies when required.</li><li>Excellent written communication skills, particularly the ability to produce structured, concise, and accurate investigation summaries and SAR narratives.</li><li>Familiarity with fraud investigation tools, transaction analysis systems, and open-source research techniques is highly beneficial.</li><li>A proactive, curious, and solutions-oriented mindset, with the confidence to ask relevant questions, investigate discrepancies, and resolve complex issues.</li><li>Strong organizational and multitasking skills, with the ability to manage an individual caseload and meet productivity and quality targets in a fast-paced environment.</li><li>A collaborative approach, combined with sound judgment, decisiveness, accountability, and a results-oriented working style.</li><li>A continuous improvement mindset, with the ability to identify inefficiencies and recommend practical ways to strengthen processes and controls.</li><li>Flexibility to work rotating shifts in a 24/7 operational environment, including night shifts where required.</li><li>Willingness to attend the Hyderabad office approximately four times per year and during high-level leadership visits, with advance notice provided.</li><h2>Benefits:</h2><li>Six-month employment contract offering valuable experience in fraud prevention and financial services operations.</li><li>Competitive salary aligned with the role and relevant experience.</li><li>Flexible working arrangements under a remote-work policy, allowing work from home or elsewhere within your home country.</li><li>Opportunity to work remotely from another country for up to 90 days per year, subject to the applicable policy.</li><li>Self and family health insurance coverage.</li><li>Term and life insurance benefits.</li><li>Outpatient department (OPD) medical benefits.</li><li>Mental wellbeing support through Plumm.</li><li>Dedicated learning and development budget to support professional growth.</li><li>Work-from-home setup allowance to help create an effective remote workspace.</li><li>15 days of privilege leave.</li><li>12 days of casual leave.</li><li>12 days of sick leave.</li><li>Three additional paid days off for volunteering or learning and development activities.</li><li>Night shift allowance for eligible shifts.</li><li>A flexible working model that combines remote work with occasional in-person collaboration in Hyderabad.</li><li>Opportunity to develop specialist expertise in fraud detection, transaction monitoring, investigations, and financial crime prevention.</li><li>An inclusive working environment that values diverse backgrounds, perspectives, and collaborative problem-solving.</li>