Applications Administrator - Clarity

<h3>Accountabilities:</h3><li>Provide Level 2 operational and administrative support for the Clarity PPM platform, handling routine incidents, service requests, and application-related issues.</li><li>Take ownership of assigned support tickets from initial investigation through resolution or appropriate escalation, maintaining timely updates, accurate resolution notes, and supporting documentation.</li><li>Perform routine Clarity administration, including user management, security group administration, access requests, application configuration, and other operational activities.</li><li>Monitor application health, support queues, scheduled jobs, batch processes, interfaces, and automated workflows to identify failures and maintain system reliability.</li><li>Investigate failed jobs, interfaces, and scheduled processes, following documented recovery procedures and escalating complex issues to the appropriate technical teams.</li><li>Perform regular data-integrity checks and operational data validation, document findings, and assist with corrective actions when discrepancies are identified.</li><li>Support periodic Clarity license-utilization reviews, reporting activities, and application administration requests in accordance with approved procedures.</li><li>Assist with application testing for incident fixes, enhancements, patches, upgrades, and releases by creating and executing test cases and documenting results.</li><li>Support user acceptance testing (UAT), production-readiness checks, planned deployments, and post-implementation validation to ensure successful changes.</li><li>Participate in planned production releases, weekend maintenance activities, and other scheduled operational tasks.</li><li>Maintain operational runbooks, standard operating procedures, knowledge articles, Known Error Database (KEDB) entries, and other support documentation.</li><li>Participate in knowledge-transfer activities with the incumbent managed service provider, ensuring that operational knowledge is captured, validated, and shared with the support team.</li><li>Follow incident, request, problem, change, and release-management processes to ensure consistent service delivery and operational control.</li><li>Assist with service-level agreement (SLA) and key performance indicator (KPI) reporting, backlog tracking, and operational performance reviews.</li><li>Support disaster recovery exercises and execute documented recovery procedures as required.</li><li>Provide basic user guidance and help maintain training materials and application support resources.</li><li>Coordinate with developers, team leads, infrastructure specialists, and other support teams to investigate and resolve issues requiring advanced functional or technical analysis.</li><li>Execute administrative activities in accordance with SOX controls, security policies, access-management standards, segregation-of-duties requirements, and audit procedures.</li><li>Maintain control evidence for access changes, operational checks, and support procedures, and assist with periodic access reviews, audit evidence collection, and control testing.</li><li>Contribute to the team's 16x5 support coverage model and participate in an on-call rotation when assigned.</li><li>Develop technical capabilities in Clarity configuration, SQL, GEL, NSQL, XOG, REST APIs, XML, web services, and integrations through hands-on experience and structured cross-training.</li><h2>Requirements:</h2><li>Hold a bachelor's degree in Information Technology, Computer Science, Engineering, Business Systems, or a related discipline, with at least 2 years of experience in enterprise systems administration or infrastructure support.</li><li>Have foundational to early-career hands-on experience with Clarity PPM administration or production application support.</li><li>Demonstrate a basic understanding of Clarity user administration, security groups, access requests, application configuration, scheduled jobs, support queues, and routine operational procedures.</li><li>Possess basic SQL skills for data validation, troubleshooting, investigation, and operational support.</li><li>Have foundational exposure to at least one or more of the following technologies: GEL scripting, NSQL, XOG, REST APIs, XML, web services, or Clarity integrations. Advanced proficiency is not required, as deeper technical skills can be developed through structured training.</li><li>Demonstrate experience monitoring batch jobs, scheduled processes, application health, and interfaces, including identifying failures and following recovery or escalation procedures.</li><li>Be familiar with incident management and service-request queues, ticket documentation, escalation procedures, and established support workflows.</li><li>Have experience creating or executing test cases and supporting UAT, application fixes, patches, releases, or post-deployment validation.</li><li>Understand application access administration, operational documentation, runbooks, knowledge articles, and standard operating procedures.</li><li>Demonstrate strong analytical thinking and troubleshooting skills, with the ability to investigate issues systematically and resolve routine application problems independently.</li><li>Be comfortable following documented operational procedures, formal change-control processes, and security requirements.</li><li>Have exposure to SOX-controlled applications, access governance, audit evidence requirements, or compliance-oriented operational environments; this is preferred.</li><li>Possess excellent attention to detail, organizational skills, and a commitment to maintaining accurate records and high-quality support documentation.</li><li>Communicate effectively with business users, developers, infrastructure teams, and other technical stakeholders, providing clear updates and escalating issues promptly.</li><li>Demonstrate a willingness to learn new technologies, strengthen Clarity functional and technical expertise, and progressively take ownership of more complex support activities.</li><li>Be able to manage priorities, meet service-level expectations, and maintain productivity in a fully remote environment.</li><li>Be available to work the India night shift from<strong>5:30 PM to 2:30 AM IST</strong>, including scheduled weekend maintenance and on-call support as required.</li><h2>Benefits:</h2><li>
<strong>Fully remote work:</strong>Work remotely from India without a mandatory office-based arrangement.</li><li>
<strong>Full-time employment:</strong>Join an enterprise application support environment with defined operational responsibilities and opportunities for technical development.</li><li>
<strong>Structured learning and development:</strong>Build your expertise in Clarity PPM administration, configuration, SQL, GEL scripting, NSQL, XOG, APIs, and integrations through hands-on experience and cross-training.</li><li>
<strong>Career progression:</strong>Develop from routine L2 application support toward broader functional and technical application administration responsibilities.</li><li>
<strong>Enterprise technology exposure:</strong>Gain experience supporting application monitoring, data validation, integrations, testing, deployments, and production operations.</li><li>
<strong>Collaborative work environment:</strong>Work with developers, infrastructure specialists, team leads, and business stakeholders to resolve technical challenges.</li><li>
<strong>Process and compliance experience:</strong>Develop practical knowledge of change management, access governance, SOX controls, audit documentation, and disaster recovery procedures.</li><li>
<strong>Operational ownership:</strong>Take responsibility for support tickets, incident resolution, application reliability, and the quality of operational documentation.</li><li>
<strong>Working schedule:</strong>India night shift from 5:30 PM to 2:30 AM IST, with participation in planned weekend maintenance and on-call support as required.</li><li>
<strong>Salary and additional benefits:</strong>Compensation, healthcare coverage, paid leave, bonuses, insurance, and other employment perks have not been specified in the available job description and should be confirmed during the recruitment process.</li>