Assistente Implantação II - Benefícios Corporativos

<h3>Accountabilities</h3><li>Receive and review implementation requests submitted through the internal workflow system, ensuring that all required information and documentation are available.</li><li>Verify documentation and eligibility criteria for individual and small- to medium-sized business (SME) plans covering health, dental, and life insurance.</li><li>Review contractual requirements and eligibility rules to ensure that applications comply with applicable agreements and provider guidelines.</li><li>Enter client and beneficiary information into the systems of insurance companies, health plan operators, and benefits administrators, ensuring accuracy and completeness.</li><li>Generate and issue contracts through provider platforms and monitor applications throughout the implementation process.</li><li>Track outstanding documentation, identify discrepancies, and coordinate the resolution of pending issues with commercial teams and external providers.</li><li>Update proposal statuses in workflow systems, maintaining accurate records and providing visibility into implementation progress.</li><li>Manage implementation controls and registrations in Protheus and Quiver, ensuring that information is correctly recorded and approved.</li><li>Answer questions regarding eligibility requirements, commercial rules, documentation, and implementation procedures.</li><li>Liaise and negotiate with insurers and benefits providers when necessary to resolve operational issues and facilitate successful implementation.</li><li>Send internal welcome communications to the relationship management team once implementations are completed.</li><li>Handle inquiries received through the department's corporate email inbox, ensuring timely responses and appropriate follow-up.</li><li>Register insurance brokers with insurance companies, health plan operators, and benefits administrators as required.</li><li>Participate in training sessions covering new products, updated eligibility rules, and changes to provider procedures.</li><li>Focus on individual enrollment and small-business clients with up to 29 covered lives, ensuring efficient processing and a high standard of service.</li><h2>Requirements</h2><li>Completed high school education.</li><li>Previous experience with benefits implementation, particularly document verification, eligibility analysis, and enrollment processes, is desirable.</li><li>Familiarity with the systems and procedures of major insurance companies and health plan operators, such as SAS, Bradesco, Amil, Porto, and Hapvida, is an advantage.</li><li>Knowledge of corporate benefits eligibility rules for small and medium-sized businesses, including applicable National Supplementary Health Agency (ANS) requirements.</li><li>Proficiency in Microsoft Office and Google Workspace for documentation, data entry, communication, and process tracking.</li><li>Strong organizational skills and attention to detail, with the ability to review documents carefully and maintain accurate records.</li><li>Analytical thinking and problem-solving skills to identify inconsistencies, interpret eligibility criteria, and resolve implementation issues.</li><li>A strong sense of urgency and the ability to prioritize requests, manage multiple cases, and meet deadlines.</li><li>Clear communication and interpersonal skills to coordinate effectively with commercial teams, insurance providers, and internal stakeholders.</li><li>A proactive, customer-focused approach, with the ability to follow up on outstanding issues and take responsibility for tasks through completion.</li><li>Adaptability and willingness to participate in ongoing training as products, systems, and provider requirements evolve.</li><li>Ability to work independently and collaboratively in a fully remote environment.</li><h2>Benefits</h2><li>Fully remote work arrangement.</li><li>Full-time employment opportunity.</li><li>Medical and dental insurance coverage through Bradesco Seguros.</li><li>Flexible meal or food allowance through a benefits card.</li><li>Transportation allowance.</li><li>Profit-sharing program (PLR).</li><li>TotalPass membership, providing access to participating gyms and fitness facilities at exclusive rates.</li><li>Life insurance.</li><li>Discount partnerships with language schools, universities, and other educational institutions and courses.</li><li>Discounts on personal insurance policies for employees and eligible family members, including parents, children, and spouses.</li><li>Childcare allowance and programs supporting maternal and infant health.</li><li>A dedicated day off for Insurance Professionals' Day.</li><li>Opportunities to learn about corporate benefits, insurance operations, and implementation systems.</li><li>A collaborative and inclusive working environment that values teamwork, professional development, mutual respect, and continuous improvement.</li>